Comm100
JUNE 30, 2016
According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.
Comm100
APRIL 24, 2018
YouTube is a fantastic resource, with so many different videos that can be used to demonstrate customer service concepts. But it can be challenging to find genuinely great videos that give ‘mic drop’ moments in training sessions, and don’t come across as patronizing or irrelevant. So without further ado, let’s jump in!
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Kayako
MARCH 21, 2018
Round-the-clock resources give onboarding members opportunities to learn independently, which in turn helps them breeze through the onboarding process. Sit down or start a 1:1 video conference with your new employees to see how the training videos have helped or hindered them from learning the product or fitting in within the organization.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Conserve your resources. It is not an extra.
Comm100
NOVEMBER 14, 2017
Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Jeremy Watkin – Bringing the right people and technology together to deliver AWESOME customer experiences.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Comm100
JUNE 16, 2016
Additionally, this memory game created by the BBC is a great resource to send to your team members if they’re having trouble remembering names or faces. Customer Service Means…. Customer Service Means…. This activity is adapted from The Big Book of Customer Service Training Games. Download Now.
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