ShepHyken
NOVEMBER 12, 2024
But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Even with all of that, why would a client leave? The answer wasn’t as obvious.
Experience Investigators by 360Connext
JANUARY 28, 2020
Your leadership team and executives probably understand that it’s not acceptable to simply skip investing in sales, marketing or customer service. There’s an understanding that while we make predictions about Return on Investment (ROI), we can’t always guarantee those returns.
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ShepHyken
MARCH 9, 2022
Maybe some stats and facts followed by a predicted ROI (return on investment). Those numbers need to make the case for an investment. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow that up with some attention-grabbing numbers.
ShepHyken
OCTOBER 22, 2021
Empowerment brings confidence that impacts customers by surpassing their expectations with a powerful customer experience they cannot find elsewhere. Invest in customer service training for your team and create the best user experience for your clients. . Continue to Evolve. Conclusion .
Kayako
APRIL 15, 2019
His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. “A customer’s experience with a business starts with the first touch.
Comm100
DECEMBER 14, 2017
Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Measuring ROI on Customer Experience Projects.
ShepHyken
MAY 12, 2019
(CEO Magazine) The introduction of Voice of the Customer solutions enables a predictive management style that operates effectively the same way that a check-up at the doctor does. ” That statement caught my eye, and it turns out, at least for larger companies, a Voice of the Customer (VoC) program could do exactly that.
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