Stella Connect
MARCH 30, 2022
Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.
ShepHyken
FEBRUARY 1, 2021
My Comment: As customers move to accepting the digital experience – and expecting the companies and brands they do business with to provide a good experience – it’s important to understand what customers want. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. Follow on Twitter: @Hyken.
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Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. We hear this in our own conversations with customer service leaders. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”.
ShepHyken
FEBRUARY 9, 2025
What caught my eye was that Niccol may pull back from the Starbucks rewards program to focus on operational efficiency and the in-store experience. The perks of the rewards are one thing, but the way to get customers back is to give them the best experience possible. Connect with Shep on LinkedIn.
ShepHyken
JANUARY 26, 2022
He was emailing everyone who is a member of the MyWalgreens rewards program. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. His message was short and to the point. Follow on Twitter: @Hyken.
ShepHyken
JUNE 21, 2021
The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.
ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention. Follow on Twitter: @Hyken.
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