Micah Solomon

OCTOBER 10, 2018

This example, from my first book, co-authored with Leonardo Inghilleri, has been used in the customer service training at certain legendary organizations, and I hope it speaks to you as well. The customer expressed a need, and ‘my’ employee responded energetically,’’ says a manager. The engineer on the ladder.

Leadership 68

Leadership Customer Service Hospitality Hotels 68

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year.

How To 61

How To Exercises Training Course 61

Michel Falcon Experience

OCTOBER 21, 2019

To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year.

How To 40

How To Exercises Training Course 40

CSM Magazine

JUNE 28, 2019

This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. She continued, “They inadvertently share more than our customers need to hear.” “I wish some of my team members would think more before they speak.”

Hotels 45

Hotels Social Media Conference Customers 45

CSM Magazine

JUNE 28, 2019

This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. She continued, “They inadvertently share more than our customers need to hear.” “I wish some of my team members would think more before they speak.”

Hotels 40

Hotels Social Media Conference Customers 40

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Proactively reach out to loyal customers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Customer-facing employees in any industry. Start looking for her name on the seminars you are offered and sign up.

Customer Service 40

Customer Service Training Course Customer Service Training 40

Service Untitled

MARCH 28, 2012

They are demanding the entire hospital staff attend customer satisfaction seminars. When discharged from the hospital, did you receive clear follow-up instructions? Some hospitals are really taking the new Medicare initiative seriously.

Hospitality 49

Hospitality Customer Service Customer Service Representative Customer Satisfaction 49

Up Your Service

FEBRUARY 5, 2020

Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever. Service Leadership Workshop. April 9 in Colombo. April 14 in Mumbai. Come and join us for the day.

Leadership 52

Leadership eBook Culture Connections 52

Storyminers

JULY 6, 2020

Myra Golden is the founder of Myra Golden Seminars, LLC. She is a long time speaker and training partner to many Fortune 500 companies across the nation. She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Myra Golden is the founder of Myra Golden Seminars, LLC. She is a long time speaker and training partner to many Fortune 500 companies across the nation. She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130