ShepHyken

AUGUST 14, 2019

Louis Cardinals are known throughout the sports world as being some of the best fans in all of baseball. What fans of any sport celebrate the opposition scoring against them in that way?! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I live in St.

Sports 129

Sports Effort Score Customer Focused Customer Service Training 129

ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. It’s how you fix it that makes the difference. It’s going to happen. And, it’s not your fault. Connect with Shep on LinkedIn.

Sports 136

Sports Hospitality Customer Service Training Customers 136

ShepHyken

AUGUST 19, 2020

In the sports world, professional athletes are paid, while amateurs are not. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Entertainment 133

Entertainment Sports Customer Service Training Report 133

Vonage

MARCH 14, 2017

So for a dollar I sent them the slow way, by sea fully anticipating that customer service excellence had its limits. Time passed and I forgot all about it, thinking customer service excellence had a time limit. Life quickly filled with new sports, new clothing, and new underpants. Your Service.

Customer Service 136

Customer Service Sports Social Media Culture 136

ShepHyken

OCTOBER 31, 2018

I recently read a quote by another legend, this time in the sports world. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Sports 116

Sports Customer Service Training Examples Training 116

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy.

Entertainment 93

Entertainment Sports Customer Service Training Training 93

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Consider the quote I used from Steve Jobs of Apple, who said, “It takes a lot of hard work to make something look simple.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Entertainment 99

Entertainment Sports Financial ROI 99

ShepHyken

JANUARY 14, 2019

Great CX Requires a Cross-Team Commitment to Customer Centricity by Josh Brown. Appcues) Great CX is not just a team sport—it’s a cross-team sport that requires a company-wide commitment to customer centricity in order to get right. My Comment: Customer experience is everyone’s job.

Customer Journeys 99

Customer Journeys Customer Service Sports eBook 99

ShepHyken

SEPTEMBER 22, 2021

Principle Seven: Make sure there is a good coach – When I look at the best teams in business, whether they are customer service teams, sales teams, finance teams, etc., The leader of a truly effective team is like the coach of a professional sports team. And, have your customers saying, “I’ll be back!” .

Culture 112

Culture Customer Centricity Sports Customer Service Training 112

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” The post Which Customers Do You Want to Keep?

Sports 164

Sports Customer Service Training Customers Connections 164

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. Why only three?

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

ShepHyken

MARCH 21, 2018

Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

How To 54

How To Sports Customer Service Training System 54

ShepHyken

MAY 30, 2018

Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality. What’s driving that desire? Is all they want transportation?

Transportation 98

Transportation Conference Sports Customer Service Training 98

Happy or Not

NOVEMBER 13, 2024

This is a great customer service example of how to address customer issues to exceed customer expectations proactively. XXL Sports & Outdoor: achieving 94% satisfaction during peak season XXL Sports & Outdoor, a leader in sports retail, set out to improve customer experience during busy shopping seasons.

Examples 36

Examples Customer Service Case Study Hospitality 36

Comm100

NOVEMBER 3, 2017

Service First. Without proper customer service training, you might as well not even put your social media personnel online. Try out some customer service training ideas and activities to make sure your team knows how to keep your customers happy. Know When to Make a Switch.

Social Media 167

Social Media Course Training Marketing 167

ShepHyken

JANUARY 25, 2023

The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 80

Sports Social Media Customer Service Training Video 80

ShepHyken

JULY 29, 2024

In this excellent article, Brittany covers how CX is an individual and team sport, how CX is a daily discipline, how team morale helps you win, and more. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. consumers who have interacted with them recently.

Customer Service 83

Customer Service Chatbots Self Service Sports 83

ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Customer Service 66

Customer Service Sports Tips Customer Service Training 66

ShepHyken

AUGUST 29, 2016

Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day by Lydia Belanger.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? Why was it that customers in different regions reacted differently to how I answered the phone?

Training 151

Training Customer Service How To Employee Engagement 151

Michel Falcon Experience

JANUARY 16, 2020

Do you have plans to host a customer journey mapping workshop this year? Is it taking your customers too long to get in touch with your company which negatively impacts sales? When was the last time you updated your company’s customer service training material? Customer Journey Mapping. 2020 and Beyond.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

Transportation 66

Transportation Sports Customer Service Training Customers 66

Service Untitled

OCTOBER 19, 2011

It seems so since Disneyland in Anaheim will be the setting for some intense customer service training with the purpose aimed at making a car salesman into Prince Charming. The customer couldn’t concentrate because she was so distracted by what looked so very painful and offensive. Time for a change?

Sports 62

Sports Customer Service Training Training Customers 62

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 70

Customer Service Sports Customer Journeys Government 70

Customers That Stick

JANUARY 22, 2015

Customization information can be as simple as your customer’s birthday or the number of people in their household — or it can be as unique as an athletic shoe store asking a customers’ favorite sports team. This “extra” information will help you know your customers in a more personal way.

Customer Service Training 60

Customer Service Training Training Tips Fashion 60

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Competitive Advantage 48

Competitive Advantage Sports Customer Service Training Training 48

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Sports 54

Sports Customer Service Training Customers Connections 54

Comm100

MAY 1, 2018

Consider inviting your employees out to a bar, restaurant, sporting event, or another less-formal setting to foster more intimate intergenerational connections. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams. Focus on similarities.

Management 140

Management How To Groups Financial 140

ViiBE Blog

APRIL 8, 2021

You can use this powerful tool to train employees using customer service training videos or examples archived from past customer interactions. Sports retailer Decathlon was able to increase its first call resolution (FCR) rate by six times by empowering its support agents with ViiBE.

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ShepHyken

MARCH 31, 2018

Regardless of the reason, responding the right way can springboard your customer service reputation. My friend and colleague, Jay Baer says, “Social media turns customer service into a spectator sport.” When your customer makes a “public complaint,” the world is watching to see how you respond.

Social Media 89

Social Media Self Service Customer Service Marketing 89

CSM Magazine

JANUARY 29, 2018

How can I get my staff to really care about unhappy customers? Check if they volunteered or played on sports teams; indicating they’ve learned to work with others, and it isn’t always about them. Then provide them with proper customer communication training.

Tips 40

Tips Sports Social Media Training 40

ShepHyken

JUNE 9, 2024

Customers want to feel a personal connection, a sense of belonging, a level of emotional engagement, and an easy experience—all of which can get a customer to say, “I’ll be back!” My Comment: It’s time to turn to the sports industry for a lesson in loyalty. This article uses FC Barcelona (soccer/football) as an example.

Customer Service 83

Customer Service Sports Travel Loyalty 83