ShepHyken

APRIL 4, 2023

When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.

Tips 125

Tips Self Service Hotels Customer Service Training 125

Who's Your Gladys?

OCTOBER 7, 2014

We put out the query shown below to the community of customer service pros and business experts. The responses were fabulous and offer up a ton of great tips for success. Best practices Customer Service customer service performance Delighting customers Who''s Your Gladys? Here are the.

Customer Service 170

Customer Service Customer Service Training Tips Training 170

ShepHyken

FEBRUARY 23, 2025

My Comment: Connection in this article is all about the relationship you have with your customers. This short article has tips on how to build that deeper connection with your customerseven in the digital world we live in. My Comment: We wrap up this week’s Top Five roundup with some tips and trends around AI.

Customer Service 79

Customer Service Social Media B2C B2B 79

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 5: DON’T: Make your customer service training program boring.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ShepHyken

OCTOBER 22, 2021

Empowerment brings confidence that impacts customers by surpassing their expectations with a powerful customer experience they cannot find elsewhere. Invest in customer service training for your team and create the best user experience for your clients. . Continue to Evolve.

Tips 150

Tips Customer Experience Management Return on Investment 150

ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. My Comment: We started this weeks roundup with a list of five tips.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

DECEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 162

Customer Service Tips Guidelines Policies 162

Stella Connect

JANUARY 12, 2022

Between all of the benefits, it’s evident that agent engagement charts a path toward delivering better service interactions, earning more loyal customers, and ending the revolving door of turnover. Customer Service Training Ideas Your Team Needs. Let Agents Analyze Customer Feedback Themselves.

Customer Service Training 69

Customer Service Training Training Engagement Customer Service 69

ShepHyken

NOVEMBER 11, 2024

The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” My Comment: In addition to quality customer service, the quality of a product is also an important part of the customer experience.

Customer Service 69

Customer Service Survey Tips Retail 69

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Contact Center 142

Contact Center Tips Management Call Center 142

ShepHyken

DECEMBER 1, 2024

Annual Recurring Revenue — What It Is, Why It Matters and 3 Simple Tips for Increasing Yours by Andres Tovar (Entrepreneur) Unlock the secret to skyrocketing your subscription revenue! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Journeys 76

Customer Journeys Customer Service Trends Social Media 76

ShepHyken

OCTOBER 25, 2017

For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Tips 152

Tips Customer Service Customer Service Training Customers 152

CSM Magazine

MAY 14, 2024

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

Bill Quiseng

DECEMBER 6, 2021

Highlight your culture by introducing your core values, describing the empowerment processes that employees can use to exceed customer expectations and offering specific stories when employees went above and beyond for your customers. Don’t bore your employees with rote customer service training.

Customer Centricity 195

Customer Centricity Exceptional Customer Service Culture Customer Service Training 195

ShepHyken

FEBRUARY 5, 2021

In fact, your business’s reputation will be determined less by the initial problem, and more by how you choose to handle this problem and appease the customer’s worries and concerns. The following list discusses five tips every business can implement into their customer service procedures. Talk With Your Team.

Tips 105

Tips Customer Experience B2B Travel 105

ShepHyken

DECEMBER 24, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

ShepHyken

DECEMBER 22, 2024

Also, Brittany and I have announced season two of The Super Amazing Show , where we share a weekly tip every week for a year! How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation.

Customer Service 76

Customer Service Self Service Social Media Contact Center 76

ShepHyken

DECEMBER 9, 2024

My Comment: Our friends at CallCentre Helper included me in this recent article on how to inspire customer service agents to love your products. Including my tip, there are 12 great ideas. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 73

Customer Service Ecommerce Self Service Omni-Channel 73

Customers That Stick

OCTOBER 9, 2014

The right words can put an irritated customer at ease and help you approach difficult situations with greater ease. Effective customer service language can take a long time to master, so I thought I would share a few quick language tips you can incorporate into your service communication immediately.

Customer Service 164

Customer Service Customer Service Training Social Media Communication 164

Customers That Stick

NOVEMBER 27, 2019

With Black Friday just around the corner, I wanted to share a few tips on how you can prepare your retail team for this holiday season. » Related Stories What Are Onstage and Backstage in Customer Experience? Why Customer Service Training Is Essential Remove the Weak Links in Your Customer Experience: Part 1.

Retail 78

Retail Tips Customer Service Training Training 78

ShepHyken

NOVEMBER 11, 2020

I tipped him what I thought was appropriate and generous. I have always tipped well because I know it is the right thing to do. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When he dropped me off at the airport, the baggage handler came over to check my bags.

Tips 164

Tips Customer Service Training Customer Service Training 164

ShepHyken

DECEMBER 31, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 92

Customer Experience Metrics NPS Customer Service Training 92

ShepHyken

JULY 19, 2021

Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead. Small Business Trends) There are a lot of tips and customer service best practices that can be implemented within a company to develop excellent internal customer service. Follow on Twitter: @Hyken.

Customer Service 151

Customer Service Chief Customer Officer Contact Center Customer Service Training 151

Steve DiGioia

MAY 17, 2021

Delivering exceptional service to every customer – to every guest — is the responsibility of all employees in your store. acronym as part of your customer service training and you’ll see improved service and increased loyalty. P roblem-solve so the customer leaves happy. Use the G.U.E.S.T.

Customer Service 341

Customer Service e-support Self Service Customers 341

ShepHyken

MARCH 8, 2021

16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. Happier employees will mean happier customers.

Customer Service 145

Customer Service Airlines Hospitality Infographics 145

ShepHyken

FEBRUARY 14, 2022

Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

Customer Service 125

Customer Service Customer Service Training Policies Loyalty 125

ShepHyken

OCTOBER 27, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 79

Customer Service Social Media B2B Chatbots 79

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

ShepHyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. This time I want to share a few tips on what to do for these special days that are observed throughout the year. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Customer Service Training 158

Customer Service Training Feedback Customers Groups 158

ShepHyken

NOVEMBER 14, 2023

Fulfillment: At the tip of the pyramid model is fulfillment. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Employee Experience 154

Employee Experience Insurance Culture Customer Service Training 154

Customers That Stick

JULY 5, 2018

Let’s just say it right here at the start — dealing with difficult customers stinks. What’s even more fun is that this “ amygdala hijack ” is happening to our customers as well. OVERCOME THIS MISTAKE WITH THIS SINGLE SUCCESS TIP: When you’re experiencing reactive emotions, take a mental step back and change your focus to the customer.

Customer Service Training 119

Customer Service Training Tips Training Customers 119

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.

Self Service 132

Self Service Customer Service Customer Journeys B2B 132

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. 10 Holiday Sales & Marketing Tips for Small Businesses to Finish 2020 Strong by Gaetano DiNardi.

Customer Service 123

Customer Service Airlines Tips Customer Service Strategies 123

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 150

Customer Service Retail Entertainment Tips 150

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 159

Customer Service Customer Retention Loyalty Retail 159

ShepHyken

APRIL 5, 2021

Help Your Business Stand Out in 2021 With These 6 Tips by Angela Hausman. Market Maven) Here are a few tips to help your business stand out in 2021. My Comment: Here is an excellent list of six ideas to create a better customer experience. This article shares some tips that apply to most businesses. Start listening today!

Customer Service 127

Customer Service Self Service Contact Center Tips 127