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What We Can Learn from Casino Dealers’ Customer Interaction

CSM Magazine

They can be classed as entertainers, conductors, and customer service representatives all in one. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role. Customer service follows the same principles. The casino dealer has an interesting role.

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How to Use Artificial Intelligence in Your CX Program

GetFeedback

Experts in the field expect AI to become an essential aspect of customer interaction that is beneficial for both the business and the customer, improving satisfaction and loyalty. Artificial Intelligence in customer service. Artificial Intelligence in self-service. Artificial Intelligence and Personalization.

How To 195
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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

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How to Reduce Customer Service Friction with Live Chat

Comm100

From a business point of view, it can be assumed that friction is bad because it interferes with business processes and negatively impacts customer service. Sadly, examples of friction in customer service are all around us: Having to queue in line to pay for a product or to wait for some service.

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Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Maximize web content for social media customer service

Magellan Solutions

The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. To be able to harness social media’s potentials in customer service management, integrating social media customer service in content development is vital.

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5 Ways to Show Gratitude to Essential Workers During National Customer Service Week

Hallmark Business Connections

Punctuated by everything from in-house CEO talks to banquets to even picnics where families participate in a little friendly competition, National Customer Service Week has been heralded historically as a highlight for customer service representatives and other customer-facing workers. on the package.