ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. So do your best, and remember, sometimes customers are just having a bad day! It’s going to happen. And, it’s not your fault.

Sports 138

Sports Hospitality Customer Service Training Customers 138

ShepHyken

JULY 31, 2020

She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. Customer experience and customer service are often used interchangeably and are the buzzwords for businesses in the age of instant gratuity. Customer Service.

Customer Experience 88

Customer Experience Customer Service Net Promoter Score Self Service 88

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. 3 Common Customer Complaints and How to Address Them by DP Taylor.

Customer Service 66

Customer Service Sports Tips Customer Service Training 66

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Entertainment 95

Entertainment Sports Customer Service Training Training 95

ShepHyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. So there you have it.

Culture 113

Culture Customer Centricity Sports Customer Service Training 113

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Consider the quote I used from Steve Jobs of Apple, who said, “It takes a lot of hard work to make something look simple.” Customers don’t want or like complication, confusion, or friction. Connect with Shep on LinkedIn.

Entertainment 101

Entertainment Sports Financial ROI 101

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Which company had the best social media customer service?

Social Media 167

Social Media Course Training Marketing 167

Happy or Not

FEBRUARY 2, 2023

Wouldn’t it be good to be able to slice and dice customer feedback and look at the results from that group to find out when, where and why they, specifically, are satisfied or not? Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

Service Untitled

DECEMBER 1, 2011

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service. photo credit: Hotcouponworld.com.

Customer Service 45

Customer Service Sports Retail Sales 45

ShepHyken

JANUARY 25, 2023

The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 82

Sports Social Media Customer Service Training Video 82

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Why Messaging Is So Promising For Customer Service.

Customer Service 48

Customer Service Social Media B2C Ecommerce 48

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

Transportation 66

Transportation Sports Customer Service Training Customers 66

Team Support

MARCH 27, 2020

One of the key traits of an excellent customer success professional is listening, which is also essential to learning customer preferences and interests. Don’t flood their inbox daily, but a nice piece of relevant content sporadically can be a great informal reminder that you’re still there to help with whatever they need.

Customer relationships 80

Customer relationships B2B Interaction Multi-Channel 80

Think Customers

MARCH 30, 2021

For example, many companies offshore customer service operations to third-party associates in other nations. Nearshoring operations is when an organization recruits employees from neighboring countries to complete services. 11 Ways to Transform Your Business with Inside Sales Outsourcing: These days, sales is a team sport.

Contact Center 52

Contact Center Sports Culture Sales 52

CSM Magazine

JANUARY 11, 2023

From sports betting and online bingo to the traditional gaming offered in casinos and other gaming establishments, it’s clear that this is an industry that won’t be slowing down any time soon. Empathetic customer support can also help gambling businesses build trust with their customers.

Industry 52

Industry Loyalty Sports Customer Service Representative 52

Oracle

APRIL 16, 2018

It’s created a customer loyalty most brands strive for years to achieve, and is a shining example of developing a customer service strategy with the customer at the center, not the business. By focusing on employee success, they’re creating company success.

Customer Experience 45

Customer Experience Sports Contact Center Software 45

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Team Support

MARCH 20, 2020

5) Encourage light-hearted conversations – When everyone is remote, you’re not having as many conversations about casual topics like family, sports, or music that builds bonds outside of a traditional work structure. With the latter, take time each day to touch base with them to boost their morale and keep them focused on what’s important.

Tips 80

Tips Management Leadership Sports 80