Customer Service Customer Service Training Resources 
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.
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ProProfs Chat
MAY 1, 2020
Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. Source: Mckinsey.com.
Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”
Comm100
APRIL 24, 2018
As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences. Why is that? Source: YouTube. Source: YouTube.
Kayako
MARCH 21, 2018
I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. Speed up onboarding by empowering new members.
CSM Magazine
OCTOBER 24, 2018
Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.
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