Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Be Gumby – A fun and memorable customer service. The “Easy” Customer Experience.

Training 40

Training Video Customer Service Customer Service Training 40

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 40

Customer Service Training Course Customer Service Training 40

ShepHyken

JANUARY 29, 2021

You can do the same and improve your customers’ experience. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Get to know the customer personally. You wouldn’t have a contact center if you had no customers to start with.

Contact Center 99

Contact Center Call Center Knowledge Base System 99

Myra Golden

AUGUST 1, 2016

It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

How To 61

How To Exercises Training Course 61

Service Untitled

MARCH 28, 2012

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

Hospitality 49

Hospitality Customer Service Customer Service Representative Customer Satisfaction 49

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Proactively reach out to loyal customers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Myra Golden

AUGUST 1, 2016

It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

How To 40

How To Exercises Training Course 40

CSM Magazine

JUNE 28, 2019

J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. About the Author.

Hotels 45

Hotels Social Media Conference Customers 45

CSM Magazine

JUNE 28, 2019

J eff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors. “I This was the comment made by a senior HR manager of a construction company where I was brought in to conduct some customer service training. About the Author.

Hotels 40

Hotels Social Media Conference Customers 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Up Your Service

FEBRUARY 5, 2020

Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever.

Leadership 52

Leadership eBook Culture Connections 52