ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. There are others who support you and those whom you support.

Sports 149

Sports Customer Service Training Customer Service Training 149

ShepHyken

APRIL 15, 2020

But this gentleman’s company does something different… so different, in fact, that customers actually ask to be put back on hold. Many of the trivia questions are about sports, but they’re not necessarily questions that would require you to be a true sports fan to answer. For example, “Why is home plate-shaped the way it is?”

Sports 149

Sports Entertainment Customer Service Training Examples 149

Michel Falcon Experience

JANUARY 10, 2019

There are many customer service skills that employees must possess to contribute to the success of a company. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right?

Training 151

Training Customer Service How To Employee Engagement 151

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 100

Customer Journeys Customer Service Sports eBook 100

ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. So do your best, and remember, sometimes customers are just having a bad day! It’s going to happen. And, it’s not your fault.

Sports 138

Sports Hospitality Customer Service Training Customers 138

ShepHyken

AUGUST 14, 2019

Louis Cardinals are known throughout the sports world as being some of the best fans in all of baseball. What fans of any sport celebrate the opposition scoring against them in that way?! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I live in St.

Sports 130

Sports Effort Score Customer Focused Customer Service Training 130

ShepHyken

AUGUST 19, 2020

In the sports world, professional athletes are paid, while amateurs are not. In my world of customer service, it’s about how you act toward and treat others. It’s about the empathy and compassion you have around your customers’ needs. It’s about how you respect those customers and, for that matter, your colleagues.

Entertainment 134

Entertainment Sports Customer Service Training Report 134

ShepHyken

JULY 29, 2024

Each week, I read many customer service and customer experience articles from various resources. Your Customer Experience Game Plan: Olympics Edition by Brittany Hodak (Brittany Hodak) In business, fostering a sense of belonging and enthusiasm among employees can lead to remarkable outcomes.

Customer Service 85

Customer Service Chatbots Self Service Sports 85

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Infographics Contact Center 0

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Consider the quote I used from Steve Jobs of Apple, who said, “It takes a lot of hard work to make something look simple.” Customers don’t want or like complication, confusion, or friction. Connect with Shep on LinkedIn.

Entertainment 101

Entertainment Sports Financial ROI 101

ShepHyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. So there you have it.

Culture 113

Culture Customer Centricity Sports Customer Service Training 113

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Entertainment 95

Entertainment Sports Customer Service Training Training 95

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. 3 Common Customer Complaints and How to Address Them by DP Taylor.

Customer Service 66

Customer Service Sports Tips Customer Service Training 66

ShepHyken

OCTOBER 31, 2018

I recently read a quote by another legend, this time in the sports world. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Sports 117

Sports Customer Service Training Examples Training 117

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 167

Social Media Course Training Marketing 167

ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. They are good customers, too. The dentist answered, “Only the ones you want to keep.” Okay, maybe not all.

Sports 166

Sports Customer Service Training Customers Connections 166

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. Why only three?

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 71

Customer Service Sports Customer Journeys Government 71

ShepHyken

MARCH 21, 2018

Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

How To 54

How To Sports Customer Service Training System 54

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 90

Social Media Self Service Customer Service Marketing 90

ShepHyken

MAY 30, 2018

Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality. What’s driving that desire? Is all they want transportation?

Transportation 98

Transportation Conference Sports Customer Service Training 98

ShepHyken

JANUARY 25, 2023

The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 82

Sports Social Media Customer Service Training Video 82

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Can Your Customer Service Do This? Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Michel Falcon Experience

JANUARY 16, 2020

Why Doesn’t Every Company Have a Customer Experience Strategy? Just like any financial endeavor, when you invest in customer experience strategies to improve your customer service, user experience, call center and more, the results take time. Do you have plans to host a customer journey mapping workshop this year?

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

Transportation 66

Transportation Sports Customer Service Training Customers 66

Service Untitled

OCTOBER 19, 2011

As is the progressive California mindset, Chevrolet production will have to develop smaller and more fuel-efficient models to compete with the imports, make Chevrolet dealerships more physically attractive, and amp up customer service. Would the Little Mermaid ever sport a lip piercing? Time for a change? photo credit: Hertj94.

Sports 62

Sports Customer Service Training Training Customers 62

Customers That Stick

JANUARY 22, 2015

Customization information can be as simple as your customer’s birthday or the number of people in their household — or it can be as unique as an athletic shoe store asking a customers’ favorite sports team. This “extra” information will help you know your customers in a more personal way.

Customer Service Training 60

Customer Service Training Training Tips Fashion 60

ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. It can be price, location, customer service, speed and any other feature or benefit that separates them from the other dealerships. Then you add the ingredients, in this specific order. And, forget about ketchup!

Competitive Advantage 48

Competitive Advantage Sports Customer Service Training Training 48

ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. They are good customers, too. The dentist answered, “Only the ones you want to keep.” Okay, maybe not all.

Sports 54

Sports Customer Service Training Customers Connections 54

Comm100

MAY 1, 2018

Consider inviting your employees out to a bar, restaurant, sporting event, or another less-formal setting to foster more intimate intergenerational connections. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams. Focus on similarities.

Management 140

Management How To Groups Financial 140

ViiBE Blog

APRIL 8, 2021

Call centers have evolved beyond simple inbound call centers to many different types of contact centers offering services, including outbound calls, video calls, instant messaging, and automated messaging. The more options provided to the customer, the more the center can meet their needs. Call center metrics. Want to learn more?

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

CSM Magazine

JANUARY 29, 2018

How can I get my staff to really care about unhappy customers? Check if they volunteered or played on sports teams; indicating they’ve learned to work with others, and it isn’t always about them. Then provide them with proper customer communication training. About the Author.

Tips 40

Tips Sports Social Media Training 40

ShepHyken

JUNE 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Stats in 2023: Loyal Customers Spend More! And, if you enjoy this type of article, you’ll also want to check out our annual customer service and CX research (sponsored by RingCentral ).

Customer Service 85

Customer Service Sports Travel Loyalty 85