Win the Customer

MARCH 7, 2014

Culture Customer Service Infographic' When you fall in love you gladly go the extra mile for that special someone every time. Everything you do, are, and want to be is what will make that special person truly happy.

Infographics 145

Infographics Culture Customer Service Customers 145

Michelli Experience

APRIL 12, 2017

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Infographics 230

Infographics Employee Engagement Consulting Customer Engagement 230

Michelli Experience

MARCH 16, 2017

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Infographics 269

Infographics Employee Engagement Customer Engagement Engagement 269

Experience Investigators by 360Connext

DECEMBER 29, 2014

We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. Understanding customer touchpoints is essential to delivering a superior customer experience. Customer or Company Mission? What is a Touchpoint?

Customer Journeys 300

Customer Journeys Customer Experience Touchpoint Social Media 300

Lumoa

NOVEMBER 8, 2018

According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).

Metrics 405

Metrics Net Promoter Score Customer Experience Effort Score 405

Vonage

OCTOBER 16, 2017

We’ve all experienced bad customer service. 60% of consumers have higher expectations in regards to customer service than they did just one year ago, and 89% have stopped doing business with a company due to a bad customer experience. Unfortunately, 80% of businesses believe they ARE providing superior service.

Customer Service 163

Customer Service Infographics Poor Customer Service Tips 163

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. A customer-centric approach can help any type of business succeed. – Shep Hyken. To entice those customers to come in-store requires there to be something worth coming in for.

Infographics 92

Infographics Retail Customer Service Fashion 92

CSM Magazine

FEBRUARY 4, 2025

From Baby Boomers to Gen Z, each generation has unique expectations, communication styles, and preferences when it comes to customer service. If you’re wondering how to tailor your customer service experience to engage multiple generations, keep reading. Communication Style : Formal and service-oriented.

Self Service 64

Self Service Customer Service Social Media Multi-Channel 64

CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? What major should I choose?”.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

Michelli Experience

DECEMBER 28, 2016

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Infographics 214

Infographics Customer Experience Customers Employee Engagement 214

BlueOcean

DECEMBER 10, 2019

We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer. Did you know it can cost five times as much to acquire new customers versus retaining existing ones? Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Contact Center 31

Contact Center Customer Service Infographics Trends 31

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. Online customers are shopping on their mobiles more than ever. Optimize your website for mobile.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Vonage

AUGUST 17, 2016

Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. Can you see the obvious customer service lessons in these interactions? First, rules should be made to take care of customers, not simply for the convenience of the business. I’m OK with guidelines.

Customer Service 120

Customer Service Infographics Guidelines Poor Customer Service 120

C3Centricity

DECEMBER 31, 2018

If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019. Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017.

Brands 293

Brands Strategy Customer Journeys Infographics 293

Michelli Experience

JANUARY 5, 2017

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Infographics 235

Infographics Customer Experience Customers Consulting 235

TechSee

NOVEMBER 27, 2018

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on mobile devices – is revolutionizing the customer experience across multiple industries. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

BlueOcean

OCTOBER 29, 2019

Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers. And hey, we’re also standing by to help you out with a cost analysis and custom quote for your outsourced contact center. Get a custom quote today. Request an estimate today.

Contact Center 136

Contact Center Infographics Analysis Customer Care 136

Michelli Experience

JANUARY 24, 2018

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathetic Design appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

JUNE 29, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Customer Experience and Value Add appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 34

Infographics Customer Experience Consulting Customers 34

Michelli Experience

AUGUST 2, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Recovering Business Trust appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Ecrion

AUGUST 12, 2020

The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? Promote Employee Engagement .

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Infographic] The different types of emails to send to your guests by Tony Loeb. My Comment: Do your customers open your emails to them? They may even make you rethink how you email your customers.

Customer Service 155

Customer Service Loyalty Programs Hotels Infographics 155

Michelli Experience

MARCH 8, 2017

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Infographics 214

Infographics Customers Customer Experience Design Consulting 214

Michelli Experience

JULY 26, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customers Customer Experience 113

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Consulting Customer Engagement 113

CX Accelerator

JANUARY 10, 2018

Sadly, this rite of passage is often overlooked or marginalized within customer service departments. The key for a customer service leader is establishing the big picture first, then creating goals that align. The second is your Customer Service Vision. Ready or not, the new year is here.

Customer Service 159

Customer Service Self Service Effort Score How To 159

Michelli Experience

OCTOBER 4, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} The Risk of Excellence: Avoiding Customer Experience Mediocrity appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Customer Experience Consulting Customers 113

Michelli Experience

SEPTEMBER 14, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} When It Matters Most appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

MAY 17, 2017

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

Infographics 113

Infographics Customer Engagement Loyalty Engagement 113

Michelli Experience

AUGUST 17, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Guilt or Greatness? Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

APRIL 19, 2017

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Airlines 214

Airlines Infographics Customers Customer Experience Design 214

Michelli Experience

SEPTEMBER 6, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} It’s Time for Design Thinking appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

JUNE 14, 2017

The post {Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot appeared first on Joseph Michelli.

Infographics 113

Infographics Consulting Customer Experience Customers 113

Michelli Experience

DECEMBER 6, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Complexly Simple | Success Can Breed Mediocracy appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customer Experience Company 113

Michelli Experience

SEPTEMBER 20, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Keeping the Attention of Your Audience appeared first on Joseph Michelli. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Infographics 113

Infographics Consulting Customer Experience Company 113

GetFeedback

APRIL 18, 2019

With the rise of personalized customer servicing and user experience (UX) trends, customers are no longer satisfied with just a straightforward purchase. Whether you are a business with retail storefronts or a strictly digital company, the customer experience (CX) services you provide for your customers matter quite a bit.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

Michelli Experience

AUGUST 30, 2017

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Leading with the Good: A Must have for Customer Experience Success appeared first on Joseph Michelli. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics 159

Infographics Customer Experience Consulting Customers 159