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The success of your business relies on your customers. Better customerengagement helps to build a stronger relationship between your business and your customers. But did you know that employeeengagement is just as important as customerengagement for creating stellar CX?
A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Big Data to the Rescue of the Passenger Experience? Follow on Twitter: @josephmichelli. appeared first on Joseph Michelli.
Want more on service excellence and training? infographic. __. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Infographic appeared first on Joseph Michelli. Read the blog post that inspired this. Michelli, Ph.D.
Research from Forrester has found that 80% of companies want to use customerservice to differentiate themselves from the competition. So if every organization wants their customerservice to be the best it can be, how do those who really stand out from the competition actually do it?
The impact of the digital age on the customers’ decision making can be simplified down to: More options. More influence over other customers. For 96% of customers, customerservice is important for brand loyalty. Understanding Customer Experience: The Customers’ Point-of-View. More switching power.
Are your employees passionate about their jobs and committed to contribute to your company’s goals? If not, you may be facing an employeeengagement gap that can have a negative effect on productivity, retention, customerservice levels and customer experience.
Companies like Zappos, Southwest Airlines and Ritz-Carlton Hotels have one thing in common – they are worldwide famous for providing excellent customerservice and having friendly employees. Their employees are obviously passionate about their work and are willing to go the extra mile to help customers.
" Whether or not you've reached zombie apocalypse levels of engagement, all customerservice leaders must be intentional to win the hearts and minds of our staff. PLAY - There are many wonderful employeeengagement techniques, but one rises above the rest. The best game designs will leverage both in tandem.
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