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The success of your business relies on your customers. Better customerengagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customerengagement for creating stellar CX? talk to an expert today.
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Sadly, this rite of passage is often overlooked or marginalized within customerservice departments. The key for a customerservice leader is establishing the big picture first, then creating goals that align. The second is your CustomerService Vision. Ready or not, the new year is here.
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Each week I read a number of customerservice and customer experience articles from various resources. Why marketing can no longer ignore customer experience by Jason VandeBoom. Digiday) Customer experience is rapidly becoming more designable, more accessible and more creative. Follow on Twitter: @Hyken.
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A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Complexly Simple | Success Can Breed Mediocracy appeared first on Joseph Michelli. Follow on Twitter: @josephmichelli.
Michelli and his team consult with some of the world’s best customer experience companies. The post Starbucks is Greatness Personified, Excellence Diversified {Infographic} appeared first on Joseph Michelli. Follow on Twitter: @josephmichelli.
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