Blake Morgan

OCTOBER 22, 2024

Employees are the face of the brand, and how they engage with customers directly influences brand perception. As Calvin Stovall, Chief Experience Officer of Iconic Presentations and hospitality expert, explains, “70% of a brand’s perception is shaped by its employees.” Investing in employee experience brings tangible returns.

Employee Experience 59

Employee Experience Brands Customer Experience Hospitality 59

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Contactless Services The pandemic accelerated the adoption of contactless services across various industries, and hospitality is no exception.

Hotels 52

Hotels Trends Industry Customer Service 52

Customer Enthusiast

JANUARY 2, 2018

As I reflected on this story and my relationship with Ed Novak over the past 23 years, I had an epiphany: Ed’s success as a restaurateur has not simply been the result of providing exceptional product and service quality. Thank you, Ed, for your lessons in hospitality over the past two decades and, more so, for your personal example.

Hospitality 40

Hospitality Banking Exceptional Customer Service Retail 40

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 78

Hospitality Hotels Employee Engagement Exceptional Customer Service 78

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Within six months, JACK & JONES saw a significant improvement, with customer satisfaction scores rising by 35%.

Examples 36

Examples Customer Service Case Study Hospitality 36

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 69

Hospitality Hotels Employee Engagement Exceptional Customer Service 69

SurveySparrow

JUNE 20, 2023

One element stands out as a game-changer in the fast-paced corporate world where there is fierce competition and constantly changing customer expectations: the customer service experience. It’s the magic element that can turn a one-time customer into an avid advocate of the brand.

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position. Ritz-Carlton is renowned for its commitment to anticipating and fulfilling guest needs.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

CSM Magazine

FEBRUARY 6, 2025

Weve rounded up some of the best MBAs that emphasize customer service excellence, leadership, and innovation to help you make an informed decision when choosing which MBA to study. What to Look for in a Customer Service-Focused MBA Before choosing an MBA, its useful to identify key elements within a program that align with your goals.

Customer Centricity 52

Customer Centricity Leadership Hospitality Course 52

BirdEye

SEPTEMBER 4, 2024

Though travelers are increasingly turning to online reviews for guidance, this trend presents a double-edged sword for travel and hospitality businesses. Google Travel and hospitality companies with a Google Business Profile (GBP) are a winner because Google is one of the most preferred review sites.

Travel 105

Travel Hotels Social Media Hospitality 105

Kustomer

JUNE 9, 2021

Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. According to an American Express survey , U.S.

Tourism 76

Tourism eBook Guest Experience Hospitality 76

SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. What is Customer Experience?

Connections 52

Connections Customer Experience Net Promoter Score Customer Service 52

CSM Magazine

APRIL 4, 2024

The combination of hospitality, amusement, and betting experiences that characterize client service in casinos is top tier. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

Customer Service 40

Customer Service Entertainment Hospitality Exceptional Customer Service 40

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Hospitality 52

The DiJulius Group

MARCH 6, 2025

Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. DiJulius advocates for comprehensive.

Exceptional Customer Service 52

Exceptional Customer Service Employee Engagement Groups Engagement 52

CSM Magazine

MAY 15, 2023

Training and educating your customer support representatives with the proper knowledge and equipping them with the right resources like customer service scripts is crucial to delivering satisfactory customer service. They perceive and communicate customer expectations, moods, and perceptions.

Healthcare 52

Healthcare Customer Experience Hospitality Self Service 52

Call Experts

MAY 20, 2022

In an age where customers expect service across multiple channels, companies have to go the extra mile to provide exceptional experiences and retain customers. Don’t spend your time scaling customer service. Whether a customer is calling from a mobile phone or a computer, a contact center can help.

Contact Center 98

Contact Center Call Center e-support Self Service 98

CSM Magazine

DECEMBER 16, 2020

Hearing about hospitalizations, the struggling economy, and massive layoffs every day, your associates are still anxious and concerned about their jobs. Take time now to remind them of the principles of delivering exceptional customer service. CARE for your Associates first.

Hotels 52

Hotels Guidelines Hospitality Exceptional Customer Service 52

Customer Enthusiast

AUGUST 2, 2017

There are many emotions that a company would hope to inspire in its customers, but regret isn’t one of them. There have been many studies that reveal a correlation between customer service quality and value for price paid. Survey respondents, on average, said they would pay a premium of 14 percent for superior service.

Hotels 40

Hotels Guest Experience Exceptional Customer Service Study 40

customer sure

MARCH 4, 2015

If every person who came into contact with your business was bowled over by your customer service? Exceptional customer service drives the best online businesses. They know how to handle customer complaints. And know the benefits customer feedback has on their store. 6 Ways to Wow Customers.

Exceptional Customer Service 48

Exceptional Customer Service Customers Policies Customer Service 48

Bold360

JANUARY 23, 2019

In hospitality, there’s Ivy, the bot that lets you make requests in your room through voice commands. AI is probably best known for predictive analytics, which can make both the real-time customer experience and the long-term experience better. Satisfactory customer service has four elements: The perfect product.

Customer Experience 40

Customer Experience Hospitality Exceptional Customer Service Financial 40

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Grade.us

SEPTEMBER 24, 2019

Of course, you gain an x-factor if you can find ways to surprise and "delight" customers. One of the best ways is to deliver unexpectedly good customer service. Interestingly, customers have different expectations of service depending on the industry. After all, nobody likes to feel bribed.

Marketing 37

Marketing Guidelines Policies Banking 37

Grade.us

SEPTEMBER 24, 2019

Of course, you gain an x-factor if you can find ways to surprise and "delight" customers. One of the best ways is to deliver unexpectedly good customer service. Interestingly, customers have different expectations of service depending on the industry. After all, nobody likes to feel bribed.

Marketing 22

Marketing Guidelines Policies Banking 22

Helpware

AUGUST 7, 2018

When you have received excellent customer service, you know it. Here are some lovely customer service stories bound to put a smile on your face and maybe even a tear in your eye. During the April event, the pilots even got involved handing pizza out to customers. Customer service is not an easy job.

Customer Service 40

Customer Service Airlines Customer Experience Social Media 40

CSM Magazine

MARCH 10, 2025

There is a limit to how much a casino can give away in promotions to acquire a new customer, and there are only so many games that publishers are distributing. One way, though, to differentiate is through customer service – particularly for low deposit casinos. Customer feedback Customer feedback is invaluable.

Customer Service 52

Customer Service How To Multi-Channel Chatbots 52

Michel Falcon Experience

MARCH 12, 2019

It’s customer service. Delivering exceptional customer service. ” But it’s not that they’re not willing to trust you again, they just have to be greeted by one of your frontline employees in a very hospitable manner so that they can lend that trust to your company again. Same thing?

Culture 12

Culture Employee Engagement Company Engagement 12