Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 186

Customer Service Training Course Training Customer Service 186

CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Tips 52

Tips Customer Service Customer Experience CRM 52

Thematic

JANUARY 2, 2019

Providing amazing customer experience and customer service is not as hard as we make it seem. In the simplest form, excellent service is the result of treating customers with courtesy and respect. Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

TechSee

FEBRUARY 23, 2021

However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. The technology not only reduces costs and customer churn but also helps build long-term customer loyalty.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Be Gumby – A fun and memorable customer service. The “Easy” Customer Experience.

Training 40

Training Video Customer Service Customer Service Training 40

CSM Magazine

AUGUST 4, 2023

These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts. UGC serves as authentic and genuine testimonials from real customers, which can build trust and credibility for the brand.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

AUGUST 20, 2024

Encourage happy customers to leave reviews on platforms like GBP, Facebook, and Bing. Respond promptly to both positive and negative reviews , and use them as an opportunity to showcase your customer service skills. By building a strong online reputation , you can attract more customers and stay ahead of the competition.

Strategy 59

Strategy Marketing Social Media Chatbots 59