AWS Machine Learning

SEPTEMBER 23, 2024

Rocket’s “start small, launch and learn, scale fast” approach paired with AWS enablement proved effective, deploying 30,000 servicing calls in 10 days, then scaling four times greater for operations and six times greater for banking. Currently, client advocates spend about 30% of their time on administrative tasks.

Analytics 117

Analytics Self Service First Call Resolution Banking 117

LiveChat

SEPTEMBER 22, 2017

What do you get from this relationship: – An app that will guarantee you more sales (a product/service), – A 24/7 support ready to help you whenever you need (customer service), – A LiveChat knowledge base (self-service), – Lots of resources helping you to become a better entrepreneur (content marketing).

Customer Satisfaction 106

Customer Satisfaction How To Sports Social Media 106

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world. What’s the atmosphere like?

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

LiveChat

SEPTEMBER 22, 2017

What do you get from this relationship: – An app that will guarantee you more sales (a product/service), – A 24/7 support ready to help you whenever you need (customer service), – A LiveChat knowledge base (self-service), – Lots of resources helping you to become a better entrepreneur (content marketing).

Customer Satisfaction 28

Customer Satisfaction How To Sports Social Media 28

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Feedback How To Self Service 52

Michel Falcon Experience

MARCH 12, 2019

It’s customer service. Delivering exceptional customer service. I was taught when I was a lot in my earlier years as a young professional, that building a culture is a little more than the sports team, a little less than a cult; it’s right in between. Provide a great experience. Same thing?

Culture 12

Culture Employee Engagement Company Engagement 12