8 Companies with Exceptional Customer Service + Helpful Tips
Help Scout
AUGUST 22, 2023
Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies. Read the full article
Customer Service Exceptional Customer Service Tips 
10 Tips for a Better Customer Service Experience in Telesales
CSM Magazine
OCTOBER 30, 2024
In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.
Tips 
52
52 Join 97,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Top 7 Customer Service Tips for Loan Providers
CSM Magazine
NOVEMBER 17, 2024
This is where exemplary customer service makes all the difference. Here are some insightful tips to help you become a leader of customer service in the loan industry. Give your customer service representatives the tools and autonomy they need to solve problems efficiently.
Tips 52
52 
This is What Exceptional Customer Service Looks Like In 2018
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
Writing Excellent Customer Service Emails: Tips & Templates
Help Scout
FEBRUARY 25, 2022
Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article
Tips 111
111 
What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence
C3Centricity
OCTOBER 22, 2018
I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! So here are my seven learnings about customer service excellence: 1. Customer #CEX #CRM Click To Tweet.
Healthcare 285
285 
5 Steps to Delivering Exceptional Customer Service While Working from Home
Oracle
AUGUST 26, 2020
The goal of developing remote customer service strategies is twofold. Even more importantly, they can deliver authentic and outstanding service to their customers at their every point of need. Companies can maximize revenue and lower costs with more productive and happier WFH employees.
Furnace Repair Customer Service Standards Homeowners Should Know
CSM Magazine
NOVEMBER 5, 2024
Whether you’re working for a heating, ventilation, and air conditioning (HVAC) company or hiring one for your business, it’s important to understand how customer service in furnace repair works. They must be talented at providing top-notch HVAC services. For example, they may cover the following maintenance tips.
What Can Companies Learn From Casino Customer Services
CSM Magazine
MARCH 28, 2025
In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Employees are trained to provide attentive service thats friendly and have positive interactions with customers. Read on to find out more!
Company 52
52 
Help Customers on the Support Journey and up the Loyalty Ladder
Kayako
MAY 18, 2017
Think about your ideal experience as a customer. When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. Asking the customer less. We are not equipping support teams with the unique context of they need for better customer support journeys.
Loyalty 224
224 
29 Customer Service Training and Coaching Tips
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.
Wow Your New Employees
Bill Quiseng
DECEMBER 6, 2021
Highlight your culture by introducing your core values, describing the empowerment processes that employees can use to exceed customer expectations and offering specific stories when employees went above and beyond for your customers. Don’t bore your employees with rote customer service training.
Is it the Consumer’s Fault Customer Service is Vanilla?
Michel Falcon Experience
AUGUST 22, 2014
We run to complain but move like snails when given the opportunity to recognize exceptional customer service. I’ve studied customer experience management for nearly a decade and have recognized a few trends. First, I believe customer service is improving. We need to become the tipping point.
Customer Service 117
117 
The 7 Sins of Customer Experience
ECXO
MARCH 15, 2024
In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle. So, why not embrace the journey with enthusiasm and learn about the common pitfalls and “sins” that can negatively impact the customer experience?
How to Develop Good Rapport in Customer Service
CSM Magazine
MARCH 26, 2024
Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple.
Customer Service 116
116 
10 Tips to Improve Social Media Customer Service
CSM Magazine
SEPTEMBER 1, 2021
In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. This is a great way for you to build your customer base, which will allow you to create more targeted marketing campaigns in the future.
Social Media 93
93 
5 Top Customer Service Articles of the Week 10-4-2021
ShepHyken
OCTOBER 4, 2021
Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.
Customer Service 101
101 
Ecommerce Customer Experience: How to Improve and Measure It
InMoment XI
JULY 23, 2024
Responsive Customer Support: Zappos is renowned for its exceptional customer service, providing 24/7 support and hassle-free returns. Post-Purchase Engagement: Companies like Apple keep customers engaged with follow-up emails, tips, and support options after a purchase.
Ecommerce 195
195 
Guest Post: Unlock the Secret to Exceptional Customer Service Productivity
ShepHyken
MAY 4, 2023
In today’s digital world, customer service productivity is more important than ever. This means that it is critical for customer service professionals to have the best tools and processes in place to handle these inquiries efficiently and effectively. What is customer service productivity?
5 Top Customer Service Articles for the Week of January 7, 2018
ShepHyken
JANUARY 7, 2019
Each week I read a number of customer service and customer experience articles from various resources. ” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. However, when it comes to customer experience, the best results will occur when machines and humans work together.”
Customer Service 104
104 
How Online Wholesale Stores Can Deliver Outstanding Customer Service
CSM Magazine
JANUARY 27, 2025
Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time. Lets break down how you can make the most of these tools to provide top-notch customer service.
The Impact of Tipping and “Tipflation” on Customer Satisfaction
ShepHyken
SEPTEMBER 25, 2023
Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. ” “Be customer-centric.
Contact Center Management: Best Practices & Strategies for Peak Performance
Calabrio
MARCH 22, 2025
In this complete guide to call center management, well untangle some of these complexities, offering actionable strategies and best practices to optimize your contact center and drive sustainable growthultimately transforming it into a strategic asset that enhances customer loyalty and strengthens your business’s bottom line.
Contact Center 130
130 
14 tips on how to deal with difficult customers (+ examples)
BirdEye
NOVEMBER 27, 2023
Instead, we’ve got 14 truly effective tips. Each tip is a strategic move, a practical step. We dive into the types of customers you’re probably dealing with. Because understanding your customers isn’t about guesswork; it’s about good business sense. Follow up to ensure customer satisfaction 10.
Examples 110
110 
8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing
Magellan Solutions
APRIL 19, 2023
8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.
Insurance 98
98 
Top Live Chat Best Practices for 2022
Comm100
NOVEMBER 29, 2021
Advances in technology and shifts in customer preferences mean live chat best practices are often changing. We have been building live chat software for more than 10 years, helping brands like IBM, HomeTrust Bank, and Canadian Blood Services to deliver exceptional customer service. Let’s get started!
COVID-19 Makes Journey Mapping More Important Than Ever. Here’s How to Build One.
Experience Investigators by 360Connext
APRIL 14, 2020
If you don’t have any data: Consider places that can give you some, like customer service case codes and social media discussions. Customer feedback and emotional data. Customer behavior and actions. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.
How to Sell Better Customer Service to Your Board
Kayako
DECEMBER 3, 2015
You’ve been hired as a customer service manager, tasked with delivering great customer service. Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that customer feedback helps build a better product.
Customer Service 120
120 
29 Customer Service Training and Coaching Tips
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.
Guest Blog: The Hidden Workings of Top Customer Support Teams
ShepHyken
NOVEMBER 22, 2019
This puts a lot of extra pressure on businesses to deliver exceptional customer service. It’s not enough to have a great product—that product also has to come with great customer experience. For businesses that have become the benchmark for top customer service, what are they doing differently?
5 customer service metrics you need to start tracking regularly
delighted
OCTOBER 5, 2021
Have you ever experienced amazing customer service that went above and beyond your expectations? Imagine being able to deliver that kind of experience to your customers on a regular basis. Outstanding customer service interactions are capable of producing fierce brand loyalty in a short period of time.
Metrics 91
91 
How to Implement Customer Service Policies for Your Growing Business
ProProfs Chat
AUGUST 19, 2020
Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies. So how do you possibly take your service policies out of presentation slides and build your business culture around them? As a leader, Jeff has always emphasized the power of customer service.
Policies 105
105 
Monthly Mash and Fewer Choices, More Happiness
Customers That Stick
OCTOBER 13, 2014
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: Fewer Choices, More Happiness. Everything contributes to being easy to do business with, even your product or service offerings.
Call Center 119
119 
Guest Post: 5 Lessons Your Customer Service Team Can Learn From Disney
ShepHyken
AUGUST 7, 2020
She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers. Customer service is the most important aspect of any business.
How To Improve Customer Service With Contact Center Services.
Call Experts
FEBRUARY 17, 2022
How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business. Listen to your customers.
Top 5 Salon Customer Service Tips
CSM Magazine
JANUARY 24, 2022
Salon customer service is one of the most important parts of running a successful business. It’s an important factor customers pay attention to when assessing your salon. It will distinguish run of the mill businesses from exceptional ones. Why is Salon Customer Service Important? Let’s get right into it.
Tips 52
52 
Financial Services Reputation Management: Secure Lifelong Customers
InMoment XI
APRIL 25, 2024
Softwares such as these can reduce the hassle of manually managing listings and reputation management for financial services organizations. Reputation Management Tips for Businesses in Financial Services Financial services reputation management can look different for organizations depending on which corner of the industry you operate in.
Financial 195
195 
10 Great Customer Service Tips to Improve the Customer Experience
CSM Magazine
JANUARY 7, 2022
While there are numerous ways to delight your customers and have them rave about your service to others, here are my top ten tips for providing excellent customer service. Set the Standard for Outstanding Customer Service. Give Your Front-Line Staff the Training They Deserve.
Tips 52
52 
Markies Monday: 3 Tips for Using Knowledge to Innovate and Elevate Your Customer Service
Oracle
NOVEMBER 23, 2020
Let’s look at a few of the best practices shared by the Thinker Award winner and finalists, using knowledge to improve and differentiate their customer service offering. Knowledge is the cornerstone of exceptional customer service, and it begins with getting knowledge to those who are servicing your customers.
Innovation 75
75 
Customer Service Training: Empowering A Service Mindset
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
Amazing Business Radio: Eric Chester
ShepHyken
APRIL 21, 2020
Hiring the Right Employees to Deliver Exceptional Customer Service. They discuss tips, tactics and strategies on hiring from his latest book, Fully Staffed: The Definitive Guide to Finding & Keeping Great Employees in the Worst Labor Market Ever. Start by Being a Great Place to Work.
The Best Free (and Cheap) Customer Experience Training Courses Online
Experience Investigators by 360Connext
FEBRUARY 18, 2020
Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. A Design Thinking Approach to Putting the Customer First by Big Think. Customer Service Foundations by Jeff Toister.
Course 35
35 
Top 5 Customer Service & CX Articles for Week of October 2, 2023
ShepHyken
OCTOBER 1, 2023
Each week, I read many customer service and customer experience articles from various resources. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale. Dave Salisbury (Call Centre Helper) Here are 17 top tips for managing big changes well in the contact center.
How To Raise The (Painfully Low) Bar On Customer Service Calls
SaleMove
AUGUST 16, 2018
Now consider your last call to customer service. And yet, differentiation in customer service is crucial if you don’t want your company’s success dependent on race-to-the-bottom features like price and product—because we all know that is the slipperiest of slopes. Give Them A (Quick) Say. Of course not.
Let's personalize your content