Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. Customer panels : Gather feedback from a group of customers over an extended period, allowing for ongoing input and engagement.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Joe Rawlinson

MAY 16, 2018

A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these programs do not really engender loyalty. There are several ways this is done.

Loyalty 88

Loyalty Handbook Loyalty Programs Consulting 88

CSM Magazine

NOVEMBER 27, 2020

To get customers to stick around and provide your company with steady support, you must provide an outstanding level of customer service. In this post, we’re going to run through a few tips for enhancing your customer service, looking specifically towards the goal of building and maintaining a strong customer community.

Customer Service 59

Customer Service Handbook Social Media How To 59

ShepHyken

MARCH 31, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Toister, explains why creating a customer service mantra is essential. When it comes to your customer service promise and vision, every member of your organization must be in alignment. you’ll magically have a customer-focused culture too.

Handbook 48

Handbook How To Culture Loyalty Programs 48

Talkdesk

SEPTEMBER 23, 2015

Helping our users deliver a superb customer service is our number one priority at Talkdesk. For this reason, we invited Robert Spector , corporate historian and customer service expert, to share what Nordstrom does differently to distinguish themselves as the models for excellent customer service.

Call Center 40

Call Center Management Handbook Loyalty 40