Customer Service Handbook Poor Customer Service ROI 
ProProfs Chat
SEPTEMBER 20, 2019
companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. . Bad customer service has become a major business problem today.
SmartKarrot
OCTOBER 16, 2020
70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. A larger customer base also gives you the buffer to yield when attrition does not take place. Poor Revenue and ROI.
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