Customer Guru

JULY 10, 2018

The impact that CX has on the revenues of a brand can be gauged by this data – a research by American Express revealed that 60% of customers are willing to pay more for better customer experience. Source: 2014 Global Customer Service Barometer | American Express. What is Social Media? Source: Pexels.

Social Media 115

Social Media Customer Experience Advertising Infographics 115

BirdEye

JULY 13, 2023

billion people are active on social media worldwide. Using social media platforms is one of the quickest ways to boost your brand’s visibility and success. That’s why it’s critical for companies to embrace social media optimization strategies. Table of contents What is social media optimization?

Social Media 98

Social Media Advertising Return on Investment Infographics 98

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

Provide Support

SEPTEMBER 6, 2017

With over 2 billion Facebook users, +700 million Instagram users, and +300 million Twitter users, it’s no longer enough for brands to be merely present on social media. Today’s customers want their voices heard and problems resolved quickly and effortlessly whenever they reach out to brands on social media.

Social Media 70

Social Media Infographics Customer Service Trends 70

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. With mobile purchases on the rise, excellent mobile customer service is becoming more important.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Comm100

OCTOBER 13, 2022

71% of 16 to 24-year-olds think that customer service can be drastically improved by a quick response. This includes producing a variety of content types across the web, in a variety of formats, such as: Blog posts Long form videos like interviews and video podcasts Short form videos showcasing answers to common questions Infographics.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn. 6 of the Best Ways to Improve Customer Experience [Infographic] by Gaurav Sharma.

Customer Service 117

Customer Service Infographics Customer Centricity Social Media 117

GetFeedback

APRIL 18, 2019

With the rise of personalized customer servicing and user experience (UX) trends, customers are no longer satisfied with just a straightforward purchase. Whether you are a business with retail storefronts or a strictly digital company, the customer experience (CX) services you provide for your customers matter quite a bit.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. 47 Social Media Statistics to Bookmark for 2017 by Alex York. That’s why it’s absolutely critical for any marketer to stay up to date on the newest social media statistics. 89% of social media messages to brands go ignored.

Social Media 92

Social Media Customer Service Infographics Retail 92

C3Centricity

SEPTEMBER 3, 2018

As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want. My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. By your customer care, that’s how. Google is my best friend!

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

Provide Support

SEPTEMBER 22, 2015

Social Media in Customer Service. Complaining customers are, unfortunately, an inevitable fact of business life. The way you respond to and handle their complaints will determine whether your customers share on social media how terrible your company is or will remain happily loyal to your brand.

Social Media 40

Social Media Infographics Customer Service e-support 40

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? Here are my top five picks from last week.

Customer Service 110

Customer Service Social Media Customer Service Training Infographics 110

Provide Support

MARCH 8, 2017

Customer service has shifted more and more online over the past couple of decades, and increasingly that means customers are reaching out via social media when they have an issue that they’d like you to resolve. It just takes a bit of insight and a little social media flair – all skills you can pick up online.(.).

Social Media 61

Social Media Infographics How To Course 61

ShepHyken

NOVEMBER 9, 2016

Are you guilty of disrespecting your customers? Our friends at Provide Support sent over an awesome infographic about different reasons customers don’t like the companies they do business with. Not Giving Them Opportunity to Solve Issues on Their Own – Self-service options for customer service are becoming the norm.

Self Service 128

Self Service Infographics Social Media Customers 128

Michelli Experience

MARCH 29, 2017

The post {Infographic} Back with an Apology: Rare Rewards of Service Professionalism appeared first on Joseph Michelli.

Infographics 100

Infographics Social Media Employee Engagement Customer Engagement 100

C3Centricity

SEPTEMBER 16, 2019

I also do a lot of analyses on what customers really want today. I’m always trying to understand exactly the solutions customers need, desire and dream of having. My regular searches include customer service, customer satisfaction, customer care and similar topic areas. Google is my best friend!

Customer Centricity 184

Customer Centricity Measurement How To Customer Satisfaction 184

ECXO

JUNE 3, 2024

Simplifying the Decision Process Choice Architecture: Offer curated lists like “Top Picks for You” based on past behavior, as well as highlight your best-selling products or services to leverage the popularity heuristic. This includes your website, emails, social media, and customer service interactions.

Gamification 332

Gamification Innovation Infographics Resources 332

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Infographics 84

Infographics Customer Service Social Media Tips 84

Provide Support

AUGUST 30, 2016

Gone are the days when we didn’t need to worry about using social media for customer support. According to the Sprout Social report 90% of people surveyed have used social media in some way to communicate directly with a brand. But today, it’s not even a question. Read more. Permalink | No comment.

Social Media 47

Social Media Infographics Brands Consumers 47

NetBase

JULY 24, 2019

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. With competitive data in hand you can move your brand forward on a number of fronts: marketing, engagement, customer service, product development, the customer experience, and more.

Social Media 78

Social Media Analysis Tools Effort Score 78

Lumoa

AUGUST 25, 2020

However, if you already have a decent customer base and are looking for a formula to start with, I suggest devoting approximately 60% of your resources toward customer retention. The remaining 40% can be used for lead acquisition through SEO, advertising, social media, and other methods popular in your industry.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

transcosmos Information Systems

MARCH 14, 2018

Customer service has transformed dramatically over the years. Fast forward to today, we find ourselves in an era that’s marked by the use of automation and other advanced tools in delivering customer service support. Here’s a look at the past, present, and future of customer service.

Customer Service 85

Customer Service Social Media Chatbots Infographics 85

CSM Magazine

MARCH 23, 2022

Social media marketing can increase customer retention by 37%, according to one digital marketing agency. But social media plays a much bigger role in retaining customers than this. Here’s how to provide the best customer service possible on social media to boost your retention rates.

Social Media 52

Social Media Customer Retention Infographics Consumers 52

transcosmos Information Systems

FEBRUARY 5, 2019

Nowadays, the extent of what you can outsource is constantly increasing as it’s no longer limited to IT functions or customer service. From accounting to healthcare and retail businesses, more and more companies are utilizing outsourcing services now. Click to view full infographic in a new tab.

Infographics 91

Infographics Trends Software Technology 91

Win the Customer

FEBRUARY 13, 2015

Customer service is critical in the on-going relationship between customers and service providers, especially those primarily interacting with customers online. AS they do, they’ll see improved relationships with customers and enhance their online […].

Infographics 52

Infographics Exceptional Customer Service Customer Service Social Media 52

Very Best Service

MARCH 29, 2011

Social media customer service With the exponential growth of social networks, social media and customer service are now closely associated. The ground is moving rapidly in social media so if we find additional useful applications for customer service we will post them here.

Social Media 40

Social Media Customer Service Infographics Customers 40

Answer Dash

JULY 30, 2019

Customer service experts agree: customers have changed. They are more likely to share their feelings on different channels such as social media or blog articles, have higher expectations and are keener than ever on the customers’ lifecycle. Customers are used to ads and tired of it.

Infographics 70

Infographics Sales Customer Service Self Service 70

transcosmos Information Systems

JUNE 5, 2017

Businesses struggle to come up with strategies as customers’ purchasing power and influence develop. The Matter with Customer Service and how it Affect Businesses. As the economy and market change, so does customers’ need for better service amid the tough times. Effective customer service.

Infographics 85

Infographics Social Media Customer Centricity Customer Service 85

Michelli Experience

FEBRUARY 7, 2017

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Infographics 100

Infographics Customer Service Customers Social Media 100

transcosmos Information Systems

NOVEMBER 15, 2017

Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid customer service support in place that allows them to maximise their interactions with customers. Process Automation. Integrated Analytics.

Customer Relationship Management 75

Customer Relationship Management Customer relationships Infographics System 75

NobelBiz

AUGUST 24, 2020

A new report determined that American consumers overwhelmingly approve of interacting with brands over social media. More and more customers now prefer to resolve basic customer support requests over social channels. Customer service is changing to be more present in the spaces often frequented by the customers.

Social Media 52

Social Media Brands Customer Engagement Engagement 52

Provide Support

OCTOBER 12, 2017

The cost of losing customers differs wildly between businesses, but it gets even higher if a customer is lost due to poor customer service experiences. No doubt, customer service has a long-term impact on buying decisions, with customers continuing to avoid companies years after the initial negative interaction.

Poor Customer Service 29

Poor Customer Service Infographics Customer Service Social Media 29

Provide Support

FEBRUARY 15, 2017

We all know how frustrating it could be waiting hours for an email reply or being put on hold for over 30 minutes when all you want is to get answer to one simple question about a product or service you purchased. But can you imagine times when customer service meant having to travel long distances to the original store to get a repair?

Infographics 57

Infographics Customer Service Trends Social Media 57

ProProfs Chat

JULY 19, 2019

The impact of the digital age on the customers’ decision making can be simplified down to: More options. More influence over other customers. For 96% of customers, customer service is important for brand loyalty. Understanding Customer Experience: The Customers’ Point-of-View. More switching power.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

Michelli Experience

JANUARY 20, 2016

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Infographics 100

Infographics Social Media Consulting Employee Engagement 100

Provide Support

MAY 12, 2015

Today’s customer service involves more than a conversation face-to-face or on the phone. Email, live chat and social media have become important channels for consumers to engage with brands and seek for customer support. Top 20 Customer Service Soft Skills to Master. <img src="[link].

Infographics 40

Infographics Customer Service Social Media Customer Satisfaction 40

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. Here is an infographic.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66