ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision?

Loyalty Programs 93

Loyalty Programs Loyalty Fashion Financial 93

ShepHyken

FEBRUARY 3, 2025

Each week, I read many customer service and customer experience articles from various resources. The 2025 Customer Service Transformation Report by Intercom (Intercom) For years, weve tracked gradual changes staffing struggles, rising customer expectations, the shift to digital-first.

Customer Service 74

Customer Service Loyalty Programs Government Metrics 74

ShepHyken

DECEMBER 16, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash. Second: CX Is More Than Just Customer Service.

Loyalty Programs 62

Loyalty Programs Customer Service Contact Center Loyalty 62

ShepHyken

JANUARY 26, 2025

Each week, I read many customer service and customer experience articles from various resources. My Comment: Of course there are more than three things that will set your customer service apart from others, but these three are a good start for just about any company. Here are my top five picks from last week.

Net Promoter Score 66

Net Promoter Score Loyalty Programs Customer Service Effort Score 66

ShepHyken

JANUARY 5, 2025

Each week, I read many customer service and customer experience articles from various resources. At Reward the World, weve seen firsthand how a well-crafted customer loyalty campaign can transform casual buyers into brand advocates. My Comment: This is an excellent article on customer loyalty programs.

Customer Service 70

Customer Service Loyalty Programs Retail Automotive 70

ShepHyken

OCTOBER 20, 2024

Each week, I read many customer service and customer experience articles from various resources. How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle? Customers’ expectations continue to rise. Let’s learn from some of the best.

Customer Service 77

Customer Service Customer Centricity Entertainment Airlines 77

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back. Good service builds customer loyalty, making people feel valued and understood.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

ECXO

NOVEMBER 19, 2024

Retention & Advocacy : Post-purchase support, loyalty programs, and regular check-ins to turn satisfied customers into brand advocates (similar to how the Rebel Alliance keeps their allies close). Customer Complaint Analysis : Treat complaints as learning opportunities.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

ShepHyken

MARCH 24, 2025

Each week, I read many customer service and customer experience articles from various resources. Should AI Be Used To Respond to Customer Reviews? In the past, there have been articles about their loyalty program, but todays loyalty concept transcends the typical points and perks of frequent purchases.

Customer Service 74

Customer Service Healthcare Loyalty Video 74

Joe Rawlinson

NOVEMBER 3, 2024

Customer service goes beyond responding to queries or concerns. Card scanning solutions not only make these processes more efficient but also significantly boost client satisfaction and loyalty. Seamless Loyalty Program Integration The use of OCR technology simplifies the enrollment process for loyalty campaigns.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. They may even make you rethink how you email your customers.

Customer Service 155

Customer Service Loyalty Programs Hotels Infographics 155

C3Centricity

MAY 12, 2024

Deliver Exceptional Customer Service Exceptional customer service is the first essential step to plan. It’s about creating an unforgettable positive experience that fosters loyalty and word-of-mouth promotion. Another company renowned for its customer service is Zappos , an online retailer.

Loyalty 260

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 260

Kayako

MAY 30, 2017

You’ve read all the classic books on customer service— Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Experience Investigators by 360Connext

NOVEMBER 13, 2014

” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. This is another type of reassurance for customers. Starbucks ranked well above others in terms of being a “great loyalty program.” Will I be rewarded for my behavior?

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

InMoment XI

DECEMBER 10, 2024

With InMoments social listening tool , you can track brand and product mentions to see what customers have to say. This approach keeps you in the loop regarding customer experiences so that you can make proactive improvements. Invest in Customer Loyalty Strong customer loyalty is key to reducing churn.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

CSM Magazine

OCTOBER 21, 2024

However, in customer service, casinos are on another level. Imagine a world where customers don’t have to wait until Monday morning to get help. Offering 24/7 customer service would give you a massive edge over your competitors. Retailers could learn a thing or two from them. Retailers, are you paying attention?

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Customer service expert Chip Bell sets the stage with a story. Package” by Chip Bell.

Customer Service 162

Customer Service Guest Experience Loyalty Programs Hospitality 162

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. (No Here are my top five picks from last week.

Customer Service 152

Customer Service Loyalty Programs Chatbots Loyalty 152

InMoment XI

NOVEMBER 21, 2024

Their feedback across various touchpoints on the customer journey will highlight how you can better retain similar customers. Importance of Customer Analytics Customer analytics provides a blueprint for delivering exceptional customer service. Voice of the Customer Analysis Methods Define your VoC Goals.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

ShepHyken

JANUARY 28, 2025

We Want Satisfied Customers: Our annual customer service research found that one in four (23%) dont return to a business that just satisfies them. Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service. Its something you do.

Loyalty Programs 93

Loyalty Programs Customer Service Training Training Culture 93

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Here are my top five picks from last week.

Customer Service 141

Customer Service Loyalty Programs Social Media Contact Center 141

ECXO

DECEMBER 25, 2024

Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases. Offer perks like discounts, early access, or exclusive content for long-term customers. Why It Works: Recognizing and rewarding loyal customers strengthens relationships and boosts lifetime value.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways. Absolutely!

Customer Service 139

Customer Service Loyalty Programs Customer Journeys Customer Centricity 139

Experience Investigators by 360Connext

DECEMBER 15, 2014

For leaders to make smart decisions about who the best, most loyal and most profitable customers are, they need to understand the makeup of the customer population. This often means creating special loyalty programs , elite experiences, and special perks to maintain the top 1% of customers. Welcome everybody.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

CSM Magazine

MARCH 28, 2025

If your ultimate goal is to enhance the customer experience while fostering business growth, here are 25 practical tips to help you deliver consistently excellent customer service. Its not just about smiling at your customers or apologizing when something goes wrong.

Customer Service 52

Customer Service Self Service Effort Score Loyalty Programs 52

ECXO

JANUARY 21, 2025

Customers were starting to complain about poor customer service, confusing user manuals, and the lack of durability in newer products. The Warning Signs One day, a young employee named Sophie, who worked in the customer service department, approached Max with a report. Max dismissed these complaints.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

ShepHyken

OCTOBER 29, 2024

So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away? Proactive Customer Service – When you reach out to a customer before they call you about a problem – and sometimes before they even know there’s a problem – you’re proving you have their back.

Loyalty Programs 86

Loyalty Programs Customer Service Training Video Customer Service 86

TechSee

MAY 19, 2021

In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

GetFeedback

MAY 5, 2019

Or would you stay loyal to your old mobile phone provider if you knew they offer 24/7 support for delightful customer service? Apart from expecting products whose quality matches the prize, customers for years now also expect to find the service providers exactly when they need them. Nobody’s picking up the phone.

Sales 277

Sales Loyalty Programs Social Media Policies 277

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Why Saying ‘No’ Helps Build Great Customer Experiences by Zach Lipson.

Customer Service 146

Customer Service Rewards Programs B2B Loyalty Programs 146

Retently

MARCH 11, 2025

Negative reviews that mention shipping issues, product defects, or poor customer service get escalated right away. CX Managers loop in the Customer Success team to address urgent cases before they escalate further. Do customers lack real-time tracking visibility? Fewer support tickets = lower customer service costs.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

CSM Magazine

MARCH 28, 2025

In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Employees are trained to provide attentive service thats friendly and have positive interactions with customers. Read on to find out more!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

Brandwatch CX

MARCH 27, 2025

Customer service (talk to them sweetly) Customer service has to be the number one priority for brands hoping to succeed at relationship marketing. Twitter has reported that companies using the platform for customer service see a 19% lift in customer satisfaction. Some say that they foster loyalty.

Customer relationships 93

Customer relationships Marketing How To Social Media 93

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Self Service 130

Self Service Customer Service Strategy How To 130

Lumoa

FEBRUARY 2, 2023

In This Article: What is Customer Experience and Why Is it Important? What’s the Difference Between Customer Experience and Customer Service? What’s the Difference Between Customer Experience and Customer Service? Businesses often use the terms customer experience and customer service interchangeably.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

GetFeedback

DECEMBER 21, 2018

One in three customers will pay more to receive a higher level of service. 66% of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. online adults shop more with retailers that offer consistent customer service both online and offline.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

CSM Magazine

MARCH 28, 2025

With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most.

Customer Service 52

Customer Service e-support CRM Case Study 52