ShepHyken

MARCH 24, 2025

Each week, I read many customer service and customer experience articles from various resources. Should AI Be Used To Respond to Customer Reviews? In the past, there have been articles about their loyalty program, but todays loyalty concept transcends the typical points and perks of frequent purchases.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back. Good service builds customer loyalty, making people feel valued and understood.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

CSM Magazine

MARCH 28, 2025

If your ultimate goal is to enhance the customer experience while fostering business growth, here are 25 practical tips to help you deliver consistently excellent customer service. Its not just about smiling at your customers or apologizing when something goes wrong.

Customer Service 52

Customer Service Self Service Effort Score Loyalty Programs 52

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Here are my top five picks from last week.

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

CSM Magazine

MARCH 28, 2025

In this article, we look at what companies learn from casinos customer services offering and the different ways they use these techniques to attract and retain users. Employees are trained to provide attentive service thats friendly and have positive interactions with customers. Read on to find out more!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet.

Tips 168

Tips Self Service e-support Social Media 168

InMoment XI

OCTOBER 23, 2024

Keep customers in the loop with personalized messages about account activity, new products, or special offers. Regular communication helps build trust and keeps customers engaged with your services. Introduce loyalty programs to reward long-term customers for their continued use of your banking services.

Banking 195

Banking Customer Experience Effort Score Financial 195

GetFeedback

JANUARY 28, 2020

Share useful tips and reply to all comments and questions asked by your viewers: The good thing about the Facebook Live feature is that it allows you to check comments as you continue engaging your followers. Make sure to keep your video as convince as possible and also share useful tips. What are the benefits of customer retention?

Social Media 322

Social Media Customer Retention Strategy Video 322

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Experience Investigators by 360Connext

JANUARY 7, 2025

Step 4 Develop a CX Implementation Plan Every member of your organization plays an important role in shaping and reinforcing your customer experience (whether they realize it or not). Aligning CX and customer service is often considered given the direct overlap, however, customer service isnt the only area to focus on.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Self Service 130

Self Service Customer Service Strategy How To 130

ShepHyken

MAY 12, 2019

Each week I read a number of customer service and customer experience articles from various resources. LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you. by Michael Stelzer. (CEO

Chatbots 96

Chatbots Loyalty Programs Customer Service Return on Investment 96

Help.com

MARCH 14, 2016

71% of customers are ready and willing to part ways with your company. We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Make your business more customer-centric. “A Let your employees know the impact that the customer service has on the business.

Customer Engagement 114

Customer Engagement Engagement Tips Social Media 114

ShepHyken

APRIL 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty! Here’s a selection of tips for anyone looking to close the gap between the theoretical and the actual operationalization of customer experience best practices. by Chad Storlie.

Loyalty Programs 19

Loyalty Programs Customer Service Abandon Rate Loyalty 19

CSM Magazine

JANUARY 27, 2025

Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time. Lets break down how you can make the most of these tools to provide top-notch customer service.

Customer Service 52

Customer Service Multi-Channel Chatbots Social Media 52

CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. This is a great way for you to build your customer base, which will allow you to create more targeted marketing campaigns in the future.

Social Media 93

Social Media Customer Service Tips CRM 93

ShepHyken

DECEMBER 11, 2023

Leaders need to continuously communicate and appreciate the impact of customer-centric behaviors. True customer loyalty extends beyond transactional interactions and loyalty programs. Building authentic, emotional customer relationships can lead to loyalty and increased revenue.

Customer Centricity 90

Customer Centricity Culture Tips Loyalty Programs 90

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips.

Net Promoter Score 76

Net Promoter Score Loyalty Programs Customer Service Ecommerce 76

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. Providing your customers with relevant content will not only help them succeed with your products, but will also keep them coming back for more wisdom and guidance. Make customer service channels easy to reach and use.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

ShepHyken

JANUARY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Effort Score or Customer Satisfaction? CustomerThink) Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question.

Customer Service 95

Customer Service Loyalty Programs Effort Score Self Service 95

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? Recognize & Clearly Define Your Customers’ Needs.

Tips 82

Tips Customer Service Social Media Chatbots 82

ShepHyken

AUGUST 11, 2024

Each week, I read many customer service and customer experience articles from various resources. Rethinking Customer Interactions to Boost Customer Experience by Harvard Business Review (Harvard Business Review) Simply put, customer experience (CX) has the power to make or break business success.

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

Lumoa

AUGUST 25, 2020

Actionable Tips To Get More Out Of Your Marketing Budget As previously mentioned, most companies (except very early startups) will benefit from a mix of customer acquisition and retention strategies. That being said, it is vital to strike a balance between the two, and here are some tips to help you achieve that balance.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

CSM Magazine

OCTOBER 21, 2024

Customers are more likely to linger when they sense an environment is well-managed, but subtle. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

ShepHyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article.

Rewards Programs 85

Rewards Programs Customer Service Loyalty Programs Loyalty 85

ShepHyken

DECEMBER 30, 2019

Each week I read a number of customer service and customer experience articles from various resources. Using Social Media to Connect with Your Most Loyal Customers by Michael A. Harvard Business Review) More and more companies have loyalty programs — and for good reason. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Social Media Customer Centricity 85

ShepHyken

JUNE 17, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: We start this week’s Top Five Roundup with 18 tips on how to deal with awkward customers. What is an awkward customer? Gen Zs are the customers of our future. Connect with Shep on LinkedIn.

Customer Service 85

Customer Service Retail Competitive Advantage Loyalty 85

ShepHyken

OCTOBER 6, 2024

Each week, I read many customer service and customer experience articles from various resources. 7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. If you combine that with a great CX, customers will keep coming back.

Customer Service 79

Customer Service Loyalty Programs Loyalty Rewards Programs 79

ShepHyken

JUNE 20, 2016

Each week I read a number of customer service articles from various online resources. World’s 3 MOST Customer Centric Companies: How do they do it!! Customer Guru) Here are our top three picks for the most customer centric companies and some lessons on how they manage to be customer-centric despite their size and diversity.

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

CSM Magazine

JANUARY 24, 2022

Salon customer service is one of the most important parts of running a successful business. It’s an important factor customers pay attention to when assessing your salon. Customer service in the salon starts from the moment the customer sets foot at your doorstep. Why is Salon Customer Service Important?

Tips 52

Tips Customer Service Loyalty Programs Exceptional Customer Service 52

Retently

OCTOBER 23, 2024

Naturally, the higher the score, the more satisfied and loyal customers are. CSAT surveys measure customer satisfaction with specific experiences such as product quality or customer service. Enable Social Sign-Ons : Let customers register using Google or Facebook for a quicker sign-up process.

Ecommerce 109

Ecommerce Survey Retail NPS 109

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.

Customer Service 69

Customer Service Loyalty Programs Hotels Loyalty 69

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition. How to Make Loyalty a New Business Line for your Brand?

Customer Service 85

Customer Service Loyalty Programs Retail Loyalty 85

ShepHyken

APRIL 24, 2023

Each week, I read many customer service and customer experience articles from various resources. Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. Here are my top five picks from last week.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13