BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Launched on-time despite major challenges of the pandemic.

Sports 156

Sports Customer Care Case Study Study 156

Experience Matters

DECEMBER 22, 2014

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. Hall was extremely passionate about customer experience. So he wants to be aggressive at winning and retaining every fan.

Culture 313

Culture Sports Employee Engagement Leadership 313

ShepHyken

FEBRUARY 9, 2025

Each week, I read many customer service and customer experience articles from various resources. My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas.

Customer Service 74

Customer Service Sports Rewards Programs Comparison 74

Steve DiGioia

MAY 23, 2022

Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. RELATED POST: What is Customer Service, Really? The post 10 Smart Ways to Cater to Your Local Customers appeared first on Steve DiGioia Customer Service Blog. Use social media wisely.

Fashion 361

Fashion Sports Hospitality Hotels 361

AskNicely

MAY 16, 2016

Your customer service supervisor, for example, could view metrics such as the average call answering speed and the return rate. No matter what role in customer service you have, having a customer service dashboard will help you become better at your job and improve your company’s customer-inspired culture.

Sports 150

Sports Net Promoter Score Metrics Measurement 150

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 177

Sales Customer Service Sports Contact Center 177

Experience Investigators by 360Connext

NOVEMBER 2, 2015

For those of us who are sports fans (cough cough, Go Cubs!) The post Sports Lessons – How to Turn Customers into Fans appeared first on Customer Experience Consulting. it’s sometimes weird to hear about our beloved teams as “products.”

Sports 110

Sports How To Consulting Customers 110

ShepHyken

DECEMBER 24, 2024

The customer. Ask, What do we want the customer to experience? If CX were a sport, what position would you play and why? Thats sales and service combined! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Start with the end in mind!

Customer Experience 91

Customer Experience Sports Customer Service Training Video 91

ShepHyken

SEPTEMBER 19, 2023

So, what does this have to do with business, specifically customer service and CX? Plenty! In any team sport, the goal is to win. In the customer service world, we should create a “game plan” to deliver an experience that is perfect, never requiring a customer to reach out to us because of problems.

Customer Service 144

Customer Service Effort Score Sports Conference 144

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience Travel B2C 197

InMoment XI

OCTOBER 29, 2024

In general, loyal customers are a by-product of excellent customer service. Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

TechSee

JANUARY 9, 2018

Pay-per-view (PPV) is one of their most lucrative revenue streams, especially when broadcasting live combat sports such as boxing, mixed martial arts and professional wrestling. The PPV Customer Service agents checked the internal systems and found no technical issues. And most importantly, millions customers satisfied.

Case Study 170

Case Study Study Company Customer Service 170

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 156

Sales Customer Service Sports Contact Center 156

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back. Good service builds customer loyalty, making people feel valued and understood.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

Experience Investigators by 360Connext

JUNE 13, 2018

So it’s no wonder we never run out of customer service disasters to talk about! Customer service disasters really come down to one thing: expectations. If you don’t live up to them, you will disappoint a customer. They wore crowns, had expressions, and even sported jewelry! Listen to customers.

Customer Service 152

Customer Service How To Sports Communication 152

Vonage

MARCH 14, 2017

Many organizations use this phrase to describe and promote their service. But how many have really earned the right to claim customer service excellence? If you give good service, that’s not legendary. But if you provide service unsurpassed in your field, that can be legendary service. Chatting with the L.L.

Customer Service 136

Customer Service Sports Social Media Culture 136

Experience Investigators by 360Connext

DECEMBER 17, 2014

It sports what the press is calling a “Magic Mirror”. Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. The new flagship store is located in New York City.

Innovation 275

Innovation Connections Consumers Sports 275

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Interaction 140

Interaction Customer Service Sports Exercises 140

CX Accelerator

DECEMBER 5, 2017

If you provide an environment where growth is a “team sport”, you are creating powerful bonds and breaking through the monotony. Another significant way to build purpose into contact center work is to lessen the gap between the agent and the customer. Generally individuals who take a customer service job genuinely want to help people.

Loyalty 140

Loyalty Customer Service Contact Center Sports 140

ShepHyken

MARCH 19, 2025

Instead, consider giving employees a bonus day (or two) off or an experience, such as tickets to a sporting event or concert. Swag in the form of clothing is nice, and employees are proud to wear a logo on their sleeve but dont turn your employees into walking billboards of your products and services. Those are memorable.

Sports 80

Sports Customer Service Training Customers Connections 80

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Within six months, JACK & JONES saw a significant improvement, with customer satisfaction scores rising by 35%.

Examples 36

Examples Customer Service Case Study Hospitality 36

CSM Magazine

NOVEMBER 15, 2024

Catchy customer service slogans are powerful tools that encapsulate a company’s commitment to customer satisfaction in a memorable phrase. When crafted carefully, a great slogan can inspire employees and elevate customer expectations. They communicate the company’s commitment to customers in a memorable way.

Customer Service 52

Customer Service How To Social Media Culture 52

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

ShepHyken

JULY 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. Is Customer Service The Same As Customer Experience? My Comment: What’s the difference between customer service and customer experience? Here are my top five picks from last week.

Customer Journeys 125

Customer Journeys Customer Service Exercises B2C 125

Steve DiGioia

AUGUST 2, 2021

Do you support local charities, clubs, or sports teams? Tell your customers. 2 RELATED POSTS: How to Stop Giving Customer Service Like a Useless Scarecrow. 3 Things I Learned About Customer Service By Being a Plumber First. 2 RELATED POSTS: How to Stop Giving Customer Service Like a Useless Scarecrow.

Customer Experience 230

Customer Experience Sports Leadership Customers 230

Beyond Philosophy

JANUARY 25, 2024

Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Justin shared how sports can teach us a lot about how to improve your Customer Experience.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Doing CX Right

OCTOBER 10, 2022

Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences.

Sports 59

Sports Industry Customer Service Leadership 59

CSM Magazine

FEBRUARY 19, 2024

The popularity of sports betting has risen dramatically over the last five years in the USA. Ever since the Professional and Amateur Sports Protection Act of 1992 was judicially overturned in 2018, every US state were handed the right to develop their own laws on sports betting and gambling. have legal sports betting operations.

Sports 52

Sports Customer Service Customer Experience Poor Customer Service 52

Kristina Evey

APRIL 28, 2015

Committed to Service. Yes, that sounds extreme, but let me explain… I’ll tie this in to Customer Service and the Customer Experience quickly. Many of us are not prepared to put in the time and effort it takes to be in the top 5% of anything… sport, physical fitness… or business success. They have clarity.

Customer Service 120

Customer Service Sports Culture Training 120

Michel Falcon Experience

JANUARY 10, 2019

There are many customer service skills that employees must possess to contribute to the success of a company. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right?

Training 151

Training Customer Service How To Employee Engagement 151

Steve DiGioia

DECEMBER 4, 2017

do you still care about customer service or is it all about the money This original article was written by Steve DiGioia. But whatever happened to customer service? Being in the hospitality business for over 20 years, I have seen some of the best and worst at their trade. But the dining experience sure has changed….

Sports 178

Sports Hospitality Tips Customer Service 178

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. As the market grows, platforms are increasingly looking for ways to differentiate themselves, and top brands are using exceptional customer service as a key strategy to build loyalty.

Sports 52

Sports Loyalty Multi-Channel Brands 52

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! More Posts - Website Follow Me: The post 3 Steps to Avoid Customer Service Disasters appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience customer service Featured brand promise communication feedback linkedin loyalty'

Customer Service 110

Customer Service Sports Social Media Communication 110

Vonage

JULY 11, 2018

Here are seven simple customer service tips you can go use right now. Tip 1 Visualize Great Service. Successful people in many professions—from business to sports to music—prepare themselves mentally by visualizing themselves succeeding. A good customer service rep will try to fix the problem.

Tips 216

Tips Customer Service Sports Exercises 216

ijgolding

MARCH 24, 2016

If you don’t offer your customers numerous ways to contact you, the likelihood is the customer’s opinion of you is going to go down. Even if you have a Twitter account for promotional aspects only, you’re missing out on a whole world of customer service you could offer.

Social Media 120

Social Media Customer Service Fashion Sports 120