Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. Customer Service Acronyms You Need to Know. So, what can companies do to improve customer service?

Customer Service 341

Customer Service e-support Self Service Customers 341

InMoment XI

MARCH 14, 2025

For example, some call centers may be focused on a certain performance metric like speed or efficiency, while others might be prioritizing positive customer service outcomes in response to a string of unpleasant online reviews. Just because you can measure it doesnt mean its the right metric for what you need to learn.

Call Center 195

Call Center Metrics Tools First Call Resolution 195

Steve DiGioia

FEBRUARY 15, 2021

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. Those two articles highlight the unique aspects of service the two groups offer and how they hurt or help our service efforts.

Customer Service 348

Customer Service Hotels Customers Travel 348

Steve DiGioia

OCTOBER 26, 2021

The post Job Seekers Must Remember This – Tip #35 appeared first on Steve DiGioia Customer Service Blog. They cannot decide to do as they wish because the movie would not be made as intended.”. Job seekers must remember this – it’s called “ work ” for a reason.

Tips 264

Tips Customer Service Company Customers 264

Steve DiGioia

APRIL 28, 2022

Remember, our business is not what WE think it is but what THEY (the customers) think it is. Tip #39 appeared first on Steve DiGioia Customer Service Blog. – Tip #39 appeared first on Steve DiGioia Customer Service Blog. TipsOnThursday. The post Are You Letting Your Business Become Stereotyped?

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Tips Sales Customer Service Customers 230

Kayako

MARCH 21, 2022

Another survey showed that after a negative customer service experience, 73% of customers in the telecom space shared negative opinions about the company via word-of-mouth, and 22% of them also shared their experience on social media. There are measurable steps companies can take to improve customer service.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

BirdEye

DECEMBER 28, 2024

However, SEO for your restaurant business differs from that of other service businesses. This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Table of contents What is restaurant SEO?

Tips 97

Tips Social Media Chatbots System 97

CX Accelerator

APRIL 1, 2022

It’s a key ingredient in building a meaningful connection with your customers, and it may be the difference between keeping and losing their business. 5 Tips To Improved Transparency. If you’re not already practicing this with your customers, give it a shot and see what difference it makes for you. We’d love to hear from you.

Tips 266

Tips Contact Center Communication Connections 266

Steve DiGioia

MARCH 3, 2022

This is the best kind of smile – the one that’s given by someone who is confident in his company’s abilities, product quality, and good standing with their customers – especially the newest ones (and those who just “fired” your competition). TipsOnThursday.

Tips 223

Tips Customer Service Customer Experience Customers 223

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. A quick review of the most popular posts on LinkedIn shows that employees are internal customers with pain points and needs as well. What is Internal Customer Service?

Technology 156

Technology Self Service Tips Customer Service 156

CX Accelerator

OCTOBER 3, 2019

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

Tips 296

Tips Culture Exercises Feedback 296

CSM Magazine

NOVEMBER 11, 2024

The demand for skilled customer service professionals has never been higher. For students looking to build a rewarding career, customer service management offers a compelling pathway. However, it also offers: Excellent Growth Potential: According to the U.S.

Tips 52

Tips Customer Service Management Contact Center 52

CSM Magazine

NOVEMBER 20, 2024

As a customer service manager, you know just how crucial it is to take good care of your team. Employee wellbeing equates to happier and more productive representatives who provide better customer service, and it also means you can keep working with top talent for longer. trillion a year.

Tips 52

Tips Customer Service Management Customer Service Representative 52

Kayako

SEPTEMBER 9, 2022

Before the COVID-19 lockdowns, many companies were moving toward automation and using technology to improve customer service functions. Innovating the customer service experience at a rapid pace continues, especially from the customers’ point of view. Are you ready to deliver Friction-Free Customer Service?

Tips 156

Tips Customer Journeys Customer Service Omni-Channel 156

CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Tips 52

Tips Customer Service Customer Experience CRM 52

CSM Magazine

NOVEMBER 17, 2024

This is where exemplary customer service makes all the difference. Here are some insightful tips to help you become a leader of customer service in the loan industry. Give your customer service representatives the tools and autonomy they need to solve problems efficiently.

Tips 52

Tips Customer Service Exceptional Customer Service Customer Service Representative 52

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Query volumes spiked as customers (and companies) faced unprecedented problems, placing huge stress on customer service agents.

Trends 260

Trends Customer Service Chatbots Omni-Channel 260

BirdEye

MARCH 6, 2025

25 tips to increase your online presence Best practices for online presence management Dos and donts when you increase online presence FAQs on how to increase online presence Want more eyes? Online presence management is even more critical for businesses with multiple locations, such as restaurants, retailers, or service providers.

Tips 85

Tips Tools Social Media Multi-Channel 85

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. 99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so.

Self Service 226

Self Service Customer Service Strategy Omni-Channel 226

Steve DiGioia

FEBRUARY 24, 2022

But, when treated like a second-class customer, those business referrals will be few and far between – even if we have cash to burn and our pocket is on fire. – Tip #37 appeared first on Steve DiGioia Customer Service Blog. RELATED POST: Has Common Decency Finally Become Obsolete? TipsOnThursday.

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Tips Study Sales Customer Service 208

ShepHyken

NOVEMBER 11, 2024

Each week, I read many customer service and customer experience articles from various resources. 15 Strategies for Effective Customer Service Resolutions by Pratik Salia (Knowmax) Handling customer conflicts well isn’t just about resolving issues—it’s your chance to turn frustrated customers into long-term customers.

Customer Service 69

Customer Service Survey Tips Retail 69

ShepHyken

FEBRUARY 23, 2025

Each week, I read many customer service and customer experience articles from various resources. B2B Customer Service: 5 Proven Strategies to Drive Success by Foundever (Foundever) What sets leading B2B (business-to-business) brands apart? Successful B2B companies view their customers as partners.

Customer Service 79

Customer Service Social Media B2C B2B 79

Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience. Personalize chat.

Customer Service 246

Customer Service Abandon Rate Apparel ROI 246

ShepHyken

JANUARY 5, 2025

Each week, I read many customer service and customer experience articles from various resources. As we look ahead to Season 2, Shep and I are excited to bring you even more actionable insights to help you create super amazing customer experiences. My Comment: We started this weeks roundup with a list of five tips.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 246

Customer Service Chatbots Banking B2C 246

ShepHyken

DECEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Also, Brittany and I have announced season two of The Super Amazing Show , where we share a weekly tip every week for a year! My Comment: An automated customer service experience can be a good one.

Customer Service 76

Customer Service Self Service Social Media Contact Center 76

Omnicus

AUGUST 17, 2022

While it might not be as glamorous as building a new feature or launching a product, customer support is still an important part of every business. And no one is better suited to providing that service than a Customer Service Representative (CSR). But what exactly does the role entail?

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Customer Service Representative Customer Service Tips Customers 182

ShepHyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. What Customer Service Trends Should You Jump On Now? Businesses that can adapt to these changes are not just improving customer experience—they’re future-proofing their brand. Connect with Shep on LinkedIn.

Customer Service 79

Customer Service Social Media B2B Chatbots 79

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! So here are my seven learnings about customer service excellence: 1. Is that how your own customer care centre exchanges feel?

Healthcare 285

Healthcare Consumers Customer Service Company 285

Steve DiGioia

JUNE 10, 2021

– Tip #33 appeared first on Steve DiGioia Customer Service Blog. Well, maybe I’ll call back to find out about the millions… #TipsOnThursday. The post Did You Ever Get a Voicemail From Marble Mouth?

Tips 195

Tips Customer Service Customers 195

CX Accelerator

SEPTEMBER 24, 2019

But Customer Experience (CX) specifically holds some challenges that many new leaders can take weeks or months to grasp. Here are a few tips to try and demystify those challenges upfront, to make your initial transition easier: 1. Most people know what salespeople or customer service representatives do.

Tips 282

Tips Customer Centricity Strategy Social Media 282

ShepHyken

DECEMBER 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones.

Customer Journeys 76

Customer Journeys Customer Service Trends Social Media 76

Lumoa

JANUARY 5, 2023

In This Article: The Basics of Customer Satisfaction Measurement What Is Customer Satisfaction? Why Is It Important to Measure Customer Satisfaction? The Basics of Customer Satisfaction Measurement. Before you can begin measuring customer satisfaction, it’s important to understand the basics.

Customer Satisfaction 195

Customer Satisfaction Measurement Tips Feedback 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Let’s get into the 5 tips and how they can help. Tips for Managing Your Online Reputation 1.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Let’s get into the 5 tips and how they can help. Tips for Managing Your Online Reputation 1.

Tips 195

Tips Management Social Media Hotels 195

ShepHyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.

Customer Service 73

Customer Service Ecommerce Self Service Omni-Channel 73