Calabrio

JANUARY 6, 2016

It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service. A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #3: Self-service is the key to success.

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

Verint

NOVEMBER 13, 2017

A recent Newsday article spotlighted Verint CEO Dan Bodner describing how artificial intelligence will help shape the future of customer service. Artificial intelligence is a technology that could have a very big impact on this industry.”.

Virtual Agent 32

Virtual Agent Wireless Customer Service Banking 32

Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

Customer Engagement 42

Customer Engagement Virtual Agent Engagement Wireless 42

Verint

NOVEMBER 16, 2017

Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies. However, the opportunity exists now more than ever for you to help amplify how automation and AI can drive broader business and workforce optimization at your organization.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32

Pointillist

SEPTEMBER 28, 2021

According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40