Customer Success Demo Lifetime Customer 
Totango
JULY 30, 2019
The way you feel as you travel versus when you arrive at your destination is a great metaphor for the distinction between customer experience vs. customer success. Customer experience refers to the feelings, emotions, and perceptions customers have when using your product. Experience vs. Value.
Totango
MARCH 21, 2019
Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals.
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Totango
FEBRUARY 28, 2019
The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. As a manager, your focus in the adoption phase should be on using the customer success platform to monitor three key questions: Is the customer using the product?
Totango
MAY 23, 2019
It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Customer success upsells are critical to your own success. Let’s look at how you can generate customer success upsell opportunities and encourage continued expansion.
Totango
OCTOBER 8, 2019
Proactive customer success means focusing on what is going to happen next. It is about making things better, taking things further, and using your understanding of your customers to prepare them for the next phase of their business growth. You need to nurture your customers so that both of you enjoy a recurring yield.
Totango
AUGUST 8, 2019
This could come from an analysis that demonstrates a customer has maximized their license utilization, complex metrics that measure how product use leads to business success or feedback that escalations are not handled satisfactorily. Customer-Centricity Promotes New Value. Building a Culture of Customer-Centricity .
Totango
FEBRUARY 26, 2019
By understanding everything your product can do, knowing how to use it, and seeing results, customers gain the full value of your product. And when your product makes customers successful, your customers will be loyal—making your business an even greater success. 2: Get the Whole Success Team Onboard.
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