ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Partner success will be a growing need in 2021.

Customer Success 52

Customer Success Effort Score eBook Self Service 52

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 66

Contact Center Return on Investment Tips ROI 66

ClientSuccess

MAY 14, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Touchpoint 45

Touchpoint Customer Success Engagement Strategy 45

Help Scout

APRIL 27, 2021

What seems insignificant and probably didn’t cost a lot to execute has had a meaningful impact on my perception of the business — and since I’ve stayed at this hotel many times, I’d say these small gestures have had a tremendous return on investment. Why wow your customers?

Hotels 119

Hotels Customers Return on Investment Loyalty 119

ChurnZero

FEBRUARY 25, 2020

How can we ask your customers to trust in your processes to correctly onboard and manage them effectively, if there is a disconnect after the sales process and beginning to work with the Customer Success team? Customer Success is about helping your customers realize value with your product.

Customer Retention 59

Customer Retention Return on Investment eBook Roadmap 59

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Customer Success 40

Customer Success Customer Centricity Return on Investment eBook 40

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

ChurnZero

MARCH 24, 2020

4 Reasons Hierarchy Can Help Customer Success Managers and Their Customers. This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . So given all that… why would I be promoting hierarchy as a tool to help Customer Success Managers, and their clients, drive results?

Return on Investment 60

Return on Investment eBook Customer Success Customers 60

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. The Road to Success: Using CX to Conquer the Hearts & Minds of Customers.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

FEBRUARY 21, 2020

Like a good dentist, Customer Success Managers are in the business of building rapport. . Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment? Customer Success Around the Web.

How To 52

How To Return on Investment Customer Retention eBook 52

ChurnZero

MARCH 11, 2020

Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. Customer Success is about helping your customers realize value with your product.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journeys 52

Customer Journeys Customer Success Sales Return on Investment 52

Pointillist

JULY 25, 2018

Before we get into the details of how to plan for a smooth and successful data integration, it is helpful to understand the basics behind it. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

ChurnZero

MARCH 13, 2020

Convening in a meeting room chock-full of Customer Success Managers, we pondered the purpose of the arguably antiquated QBR. Customers complain they take too long.”. Sometimes, having four QBRs a year for a customer IS too much.”. QBRs are often reserved as the sole time to strategize customer goals.

Metrics 59

Metrics Consulting Customer Success Return on Investment 59

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. Walkthroughs accelerate time to value (the amount of time it takes a customer to realize value from your product), which drives feature adoption, and ultimately, customer loyalty. Customer Success is about helping your customers realize value with your product.

Tips 52

Tips Self Service Effort Score Customer Success 52