Thematic

OCTOBER 7, 2024

Imagine knowing exactly what your customers think, feel, and desire, and using that knowledge to stay ahead of your competition. Many businesses overlook their most valuable resource: customer feedback. Understanding the true voice of your customers can be the difference between standing out or getting lost in the crowd.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier. Nick Mehta.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Survicate

MARCH 20, 2019

Voice of the Customer – a buzzword that’s shaken the marketing world in recent years like no other. We all aspire to put customers in the spotlight, but how do we ensure our efforts are truly effective ? Budget for customer success team growth. We solicit feedback from our customers. Run NPS surveys. “

Tips 85

Tips Customer Centricity Social Media Insurance 85

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience: A Key Driver Of Your Customer Success Journey. From Silos to a Cross-Functional Focus on Customer Experience.

Resources 52

Resources Handbook eBook Government 52

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier. Nick Mehta.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

NOVEMBER 10, 2021

With analytics, you can track retention, set up alerts for customers who need attention, create milestones, and monitor customer success. Here are a few tips: Embed customer feedback loops into your product. . Customer feedback loops keep you in touch with your user’s experience. Retrace user paths.

Analytics 52

Analytics How To Handbook User Experience 52

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Happy or Not

DECEMBER 23, 2021

Boosting customer success . We remodeled our Help Center (formerly the Customer Community), and did an overhaul of our Handbook based on our customer’s feedback to deliver improved materials and an enhanced user experience. . Our focus is our customers! HappyOrNot Success services.

Handbook 36

Handbook Touchpoint User Experience Video 36

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

Handbook 59

Handbook Sales Customer Journeys Customer Success 59

Gainsight

APRIL 7, 2022

Build customer feedback loops. Customer feedback loops are in-product processes you embed in your user’s journey. These processes gather feedback from your users through assets such as surveys or chats. Next, they allow you to analyze the feedback and make adjustments to improve the user’s experience.

Analytics 52

Analytics Measurement How To Handbook 52

Gainsight

NOVEMBER 16, 2021

One of the best ways to connect with users in on-premise apps is to show them you value their feedback. Read our free guide, “Product Led Success: Professional’s Handbook,” for an in-depth look at product-led growth and a breakdown of what you can do to drive ongoing growth through your product. .

Handbook 52

Handbook Analytics Analysis Software 52

Gainsight

JUNE 17, 2022

Product-led growth is a strategy that centers your entire operation—including customer acquisition, onboarding, adoption, retention, expansion, and everything in between—around your product. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

NOVEMBER 16, 2021

You can start by using surveys and customer feedback loops to develop different user segments. Read our free guide, “Product Led Success: Professional’s Handbook,” for an in-depth look at product-led growth and a breakdown of what you can do to drive ongoing growth through your product. .

Tips 52

Tips Handbook Analytics User Experience 52

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Showing a customer how a SaaS product works, the way it can provide value, the data it can produce, and how they can incorporate it into their business is often a bit of a journey. Customer Success Around the Web.

Handbook 52

Handbook Software Customer relationships System 52

Education Services Group

FEBRUARY 19, 2019

If you go to Hubspot’s website grader , for instance, you can paste in a URL and get SEO feedback within seconds. Download our guide, Lead Nurture How-To Handbook. The post Customer Onboarding — Measuring Time To Value appeared first on Customer Success | ESG. How To Measure And Reduce TTV.

Measurement 40

Measurement Case Study Handbook Software 40

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Collaborate with World leaders on new strategies for enhanced customer experiences. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

NOVEMBER 16, 2022

Let us analyze the profile of a client success specialist, consider their regular responsibilities, and determine exactly what benefits they may provide your revenue business. Who exactly can be termed a client success specialist? A business or an organization can never be successful unless its customers are.

Handbook 10

Handbook Customer Success Chief Customer Officer B2B 10

ChurnZero

MAY 13, 2022

When’s the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. The Service Culture Handbook.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ChurnZero

MAY 13, 2022

When is the right time to add Customer Success operations? How do you make product and Customer Success work better together? Whats the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

Customer Success 52

Customer Success Handbook Software Groups 52