ChurnZero

DECEMBER 1, 2023

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Who’s this customer success guide for? What is customer success? What are the responsibilities of customer success?

Customer Success 52

Customer Success Customer Journeys Handbook Touchpoint 52

Feedbackly

OCTOBER 12, 2022

Jaakko is a founder and CEO of Feedbackly, co-founder of CX Academy and CXforum, and the author of the CX handbook The Journey. Jaakko is a startup entrepreneur and an internationally awarded CX professional. EVELY KAASIKU. Marketing Manager at Feedbackly.

Handbook 98

Handbook B2C Feedback Measurement 98

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

Customer Success 52

Customer Success Handbook Software Groups 52

inSided

APRIL 7, 2020

“ The leading indicators for customer retention and expansion tend to be around the level of engagement between the client and the vendor. ” — Ashvin Vaidyanatham (Chief Customer Officer at Gainsight) and Ruben Rabago (Chief Strategist at Gainsight) in their book, ‘The Customer Success Professional's Handbook.’.

Handbook 59

Handbook Chief Customer Officer Customer Engagement Engagement 59

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting.

Customer Success 52

Customer Success Roadmap Handbook Financial 52

CustomerSuccessBox

MARCH 3, 2022

When for the firms, Customer Success came into sight helping out customers before a situation knocked up mattered a lot. Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”?

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52

ClearAction

FEBRUARY 13, 2023

This customer experience course is an actionable overview for making CX a team sport company-wide. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

Gainsight

MARCH 29, 2022

And if you want to lead your company to product-led success, you can start building your expertise now. Download our “ Product-Led Success: The Professional’s Handbook ” to learn how to lift your team and organization to a whole new level.

Strategy 98

Strategy Marketing Handbook User Experience 98

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. The Service Culture Handbook.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Gainsight

JULY 6, 2021

We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. Most of all, it can help build a solid foundation for delivering customer success. Gainsight is here to make your customer success journey simple.

Handbook 73

Handbook Customer Success Customer Base Technology 73

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience: A Key Driver Of Your Customer Success Journey. From Silos to a Cross-Functional Focus on Customer Experience.

Resources 52

Resources Handbook eBook Government 52

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

Handbook 59

Handbook Sales Customer Success Customer Journeys 59

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. If you’re on Reddit, you should definitely join!

Handbook 52

Handbook Chief Customer Officer NPS Metrics 52

Happy or Not

DECEMBER 23, 2021

Boosting customer success . We remodeled our Help Center (formerly the Customer Community), and did an overhaul of our Handbook based on our customer’s feedback to deliver improved materials and an enhanced user experience. . HappyOrNot Success services. What’s on the agenda in 2022 .

Handbook 36

Handbook Touchpoint User Experience Video 36

Gainsight

MAY 3, 2022

It sparks proactive customer success. Far too many companies take a reactive approach when it comes to customer success. That means Customer Success teams are left putting out fires and handling complaints. But product-led growth opens the door to a more proactive customer success plan.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Thematic

OCTOBER 7, 2024

Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Gainsight

NOVEMBER 10, 2021

One report found 59% of SaaS leaders believe customer renewals are a high priority. With analytics, you can track retention, set up alerts for customers who need attention, create milestones, and monitor customer success. And there are more ways for you to become a product-led success pro.

Analytics 52

Analytics How To Handbook User Experience 52

SmartKarrot

JUNE 10, 2022

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Handbook Customer Journeys NPS 3

Gainsight

NOVEMBER 16, 2021

Read our free guide, “Product Led Success: Professional’s Handbook,” for an in-depth look at product-led growth and a breakdown of what you can do to drive ongoing growth through your product. . The post PX for Desktop and On-Premise Applications appeared first on Customer Success and Product Experience Software | Gainsight.

Handbook 52

Handbook Analytics Analysis Software 52

Gainsight

MAY 10, 2021

Top Picks: Simplifying Customer Success Track. Spotlight: Lorna Henri, Vice President of Customer Success at Modern Health. Topic: Launching Customer Success Fast. Creating a Customer Success organization or team from scratch is never easy. Lorna is the VP of Customer Success at Modern Health.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

Gainsight

JUNE 17, 2022

Product-led growth is a strategy that centers your entire operation—including customer acquisition, onboarding, adoption, retention, expansion, and everything in between—around your product. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

APRIL 7, 2022

Start now by reading our full ebook, “Product-Led Success: The Professional’s Handbook.”. The post How To Measure Product Adoption Using Product Analytics appeared first on Customer Success and Product Experience Software | Gainsight.

Analytics 52

Analytics Measurement How To Handbook 52

Gainsight

NOVEMBER 16, 2021

Read our free guide, “Product Led Success: Professional’s Handbook,” for an in-depth look at product-led growth and a breakdown of what you can do to drive ongoing growth through your product. .

Tips 52

Tips Handbook Analytics User Experience 52

Survicate

MARCH 20, 2019

Voice of the Customer – a buzzword that’s shaken the marketing world in recent years like no other. We all aspire to put customers in the spotlight, but how do we ensure our efforts are truly effective ? Budget for customer success team growth. Largely good, some not so good. Run NPS surveys. “ We have a mantra.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Gainsight

APRIL 13, 2022

Ready to take your product-led success skills to the next level? Download our ebook, “ Product-Led Success: The Professional’s Handbook ,” and start leading your company to new heights.

Handbook 52

Handbook User Experience eBook Resources 52

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Showing a customer how a SaaS product works, the way it can provide value, the data it can produce, and how they can incorporate it into their business is often a bit of a journey. Customer Success Around the Web.

Handbook 52

Handbook Software System Customer relationships 52

Education Services Group

FEBRUARY 19, 2019

Download our guide, Lead Nurture How-To Handbook. The post Customer Onboarding — Measuring Time To Value appeared first on Customer Success | ESG. Learn to turn more leads into sales with timely and targeted nurturing. Did you like this blog post? If so, then why not: Subscribe to This Blog.

Measurement 40

Measurement Case Study Handbook Software 40

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Collaborate with World leaders on new strategies for enhanced customer experiences. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

MAY 15, 2023

“Key Account Management and Planning: The Comprehensive Handbook for Managing Your Company’s Most Important Strategic Asset” by Noel Capon In this comprehensive handbook, Capon delves into strategic planning, implementation, and management of key accounts. If not, this blog is specifically written for you!

Management 10

Management Handbook Case Study Customer Retention 10

SmartKarrot

NOVEMBER 16, 2022

Let us analyze the profile of a client success specialist, consider their regular responsibilities, and determine exactly what benefits they may provide your revenue business. Who exactly can be termed a client success specialist? A business or an organization can never be successful unless its customers are.

Handbook 10

Handbook Customer Success Chief Customer Officer B2B 10

SmartKarrot

OCTOBER 16, 2020

You might also like: The SaaS Churn Handbook – Everything you need to know for understanding and preventing customer churn. The post Customer Attrition: Essential Guide to Understand, Measure, and Prevent It appeared first on SmartKarrot l Comprehensive Customer Success.

Measurement 10

Measurement Handbook ROI Return on Investment 10

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier. Nick Mehta.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Marsha Collier. Nick Mehta.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Answer Dash

APRIL 16, 2019

In ClearAction’s five-year global study of business-to-business customer experience management practices, coordination among managers of various customer experience efforts was correlated with business growth. Imagine the impact this has on customers, especially when programs are managed separately for each solution the customer buys.

Customer Experience 76

Customer Experience Customer Journeys Financial Handbook 76