Remove Customer Success Remove Handbook Remove Metrics
article thumbnail

Product Led Success: The Professional’s Handbook – An Introduction Blog

Gainsight

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. What is product-led success? Product-led success taps into a growth strategy called product-led growth. Ready for a primer on becoming a product-led growth pro?

article thumbnail

Got self-doubt? How to silence imposter syndrome in Customer Success

ChurnZero

You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. You’ve never done Customer Success before. There’s so much to do.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The ultimate guide customer success in SaaS

ChurnZero

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Who’s this customer success guide for? What is customer success? What are the responsibilities of customer success?

article thumbnail

Why a Product-Led Growth Strategy Is Becoming a Must in Today’s Competitive Market

Gainsight

Instead, product-led growth aims to keep money flowing within your company by boosting long-term metrics, such as net dollar retention. In the process, your organization is able to save money on customer acquisition costs and funnel those resources into building a user experience that rises above the competition.

article thumbnail

Leading Customer Experience as a Team Sport

ClearAction

This customer experience course is an actionable overview for making CX a team sport company-wide. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. The Essentials module is free to everyone.

Sports 71
article thumbnail

Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting.

article thumbnail

Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

Gainsight

We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. By increasing the level of understanding of your customer, your company can focus and prioritize, thus accelerating growth. Most of all, it can help build a solid foundation for delivering customer success.