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Product Led Success: The Professional’s Handbook – An Introduction Blog

Gainsight

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. What is product-led success? Product-led success taps into a growth strategy called product-led growth. Back your product roadmap with data.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting.

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Leading Customer Experience as a Team Sport

ClearAction

This customer experience course is an actionable overview for making CX a team sport company-wide. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. The Essentials module is free to everyone.

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Top 10 books for Customer Success Managers in 2022

CustomerSuccessBox

When for the firms, Customer Success came into sight helping out customers before a situation knocked up mattered a lot. Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”?

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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The Ultimate List of Product Experience Resources for 2022

Gainsight

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Creating a Product Roadmap? Product Experience: A Key Driver Of Your Customer Success Journey. Product Experience .

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5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

Gainsight

With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. It’s one reason nearly 60% of SaaS leaders mark customer renewals as a high priority. It sparks proactive customer success. Take control of your team’s product-led success efforts.