Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. What is product-led success? Product-led success taps into a growth strategy called product-led growth. Ready for a primer on becoming a product-led growth pro?

Handbook 52

Handbook Roadmap ROI Strategy 52

ChurnZero

DECEMBER 1, 2023

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Who’s this customer success guide for? What is customer success? What are the responsibilities of customer success?

Customer Success 52

Customer Success Customer Journeys Handbook Touchpoint 52

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

Customer Success 52

Customer Success Handbook Software Groups 52

Thematic

OCTOBER 7, 2024

Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Gainsight

APRIL 7, 2022

That iterative process makes it easier to understand your users, deliver faster value, and prove ROI. It’s a critical metric to watch and improve because the sooner your user realizes your product or feature is valuable, the faster you’ll start seeing ROI streaming into the company. How To Measure Product Adoption.

Analytics 52

Analytics Measurement How To Handbook 52

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. If you’re on Reddit, you should definitely join!

Handbook 52

Handbook Chief Customer Officer NPS Metrics 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91