TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What enterprise experience does your team have in my industry? If so, how? Every business is different.

Self Service 109

Self Service Roadmap Resources Meeting 109

SurveySparrow

JULY 31, 2023

Loyalty and Retention : Meeting customer expectations and delivering exceptional experiences cultivates loyalty, leading to increased customer retention. Product Innovation: Customer insights gleaned through VOC enable businesses to identify gaps in the market, innovate products, and stay ahead of the competition.

Voice of Customer 52

Voice of Customer Customer Success Net Promoter Score Effort Score 52

ECXO

OCTOBER 5, 2023

For more information, please email success@ClearAction.com with any questions or to request a conversation. You can also learn more on our Third-party webpage: [link] CX & EX & PX Strategy Maturity Price: € 85 EUR Description: Learn how to outpace your industry in ROI for customer, employee, and partner experience strategy.

ROI 156

ROI Video Government Leadership 156

Gainsight

AUGUST 4, 2022

All innovation requires some amount of risk. Here’s how you can create a data-driven product experience that improves the customer experience: 1. Build a data-driven roadmap based on customers’ behavior. Determining your product roadmap requires balancing the needs of several, often conflicting, stakeholders.

Customer Experience 64

Customer Experience Roadmap Self Service Social Media 64

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Advice and support for customers. Advice and support for customers. Organisation, coordination and monitoring of customer campaigns. Enrichment and verification of data.

Customer Success 19

Customer Success Roadmap Leadership NPS 19

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.

Customer Success 19

Customer Success Roadmap Knowledge Base Customer Satisfaction 19

Optimove

JULY 29, 2024

This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth. Leveraged Optimove’s Customer Success Manager to organize teams and professional services. Gradually scaled successful use cases to broader solutions.

Marketing 52

Marketing Customer Experience Sports CRM 52

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Chief Customer Officer 52

Chief Customer Officer Customer Success Leadership Customer Retention 52

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

Gainsight

JANUARY 17, 2020

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

Feedback 117

Feedback Roadmap ROI Case Study 117

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. Customer Experience Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

BirdEye

MAY 30, 2023

In business, that standard can be your past performance, industry norms, or your competitors. Your parameters should be relevant to your business and your industry, and they should be easily comparable to your internal metrics. Market changes, customer preferences, and competitor strategies all affect your growth.

Social Media 98

Social Media Analysis Metrics Advertising 98

SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Represent the customer during product development.

Customer Success 19

Customer Success e-support Roadmap Sales 19

SmartKarrot

SEPTEMBER 13, 2021

Role: Customer Success Director Location: Franklin, TN Organization: Maetz Consulting, LLC As a Customer Success Director, you will spearhead the end-to-end effort to help build a new and thriving Customer Success team from the ground up, one person at a time.

Customer Success 18

Customer Success Social Media Roadmap Customers 18

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Amazing Tales from Inspiring Customer Service Leaders.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Totango

MARCH 27, 2020

Effective CLM requires a goal-oriented approach, with clear milestones to strive for and a straightforward roadmap to follow. As customer success plays such a key role in determining the overall success of a B2B enterprise, it follows, then, that utilizing the right customer success technology could likewise significantly improve CLM.

B2B 83

B2B Customer Journeys Net Promoter Score Management 83

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

West Monroe

JANUARY 12, 2022

This puts significant pressure on product teams to continually innovate and iterate products and services to deliver a compelling customer experience that drives new revenue. This company competes in a crowded industry, with both established and start-up players. billion in new market opportunities.

Software 52

Software How To Innovation Roadmap 52

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

Gainsight

JULY 11, 2023

I want to share how this acquisition came together and what it means for our customers and industry. I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. Our team’s vision, focus, talents, and hard work were central to achieving this milestone.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Totango

MARCH 12, 2019

It’s a critical time that can either cement loyalty or lead to customer churn. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Document every customer interaction and automate tasks.

Roadmap 80

Roadmap Software Fashion Comparison 80

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

NOVEMBER 26, 2020

Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. Provide customers with best practices and information on industry trends.

Customer Success 10

Customer Success Roadmap Case Study Leadership 10

Amity

NOVEMBER 6, 2017

Below are some useful tips to get unresponsive customers to finally get back to you. Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Congratulate Them.

How To 81

How To Roadmap Case Study Tips 81

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. It's time to change that narrative.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

SmartKarrot

JUNE 1, 2021

Director of Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Sr. Director of Customer Success, you will be leading, expanding, and mentoring the Customer Success team by setting their strategy, goals and objectives.

Customer Success 10

Customer Success Roadmap Customers Customer Retention 10

SmartKarrot

MARCH 25, 2021

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Manage the team of Customer Success Reps.

Customer Success 10

Customer Success Telecommunications Entertainment Roadmap 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Create NPS scoring and exceed industry standards.

Customer Success 10

Customer Success Case Study Roadmap Sales 10

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers.

Customer Success 10

Customer Success ROI Customer Satisfaction Roadmap 10

SmartKarrot

MAY 12, 2020

Role: Customer Success Manager Location: Remote- UK; USA; Canada Organization: Kinaxis As a CSM at Kinaxis, You will report to the Director Of Global Customer Success. Establish and build on value-added relationships with the customers. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Roadmap Customers Engagement 10

West Monroe

JUNE 19, 2019

Forrester defines the Salesforce implementation services market as: Service providers that can help Salesforce customers successfully implement Salesforce solutions. They typically have deep knowledge of industry processes, trends, and competitive pressures – meaning they excel more at line of business clouds rather than pure platform work.”

Report 40

Report CRM Roadmap Consulting 40