Customer Success Innovation Roadmap 
Totango
FEBRUARY 25, 2022
We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on?
eglobalis
SEPTEMBER 19, 2024
In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Empowered employees are key to bridging the gap between internal transformations and customer outcomes.
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eglobalis
OCTOBER 9, 2024
The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. Another option is to charge the customer for developing their unique request. Challenges : Predicting ROI can be tricky, especially with innovative or experimental features.
AWS Machine Learning
NOVEMBER 6, 2024
To maintain their competitive edge, organizations are constantly seeking ways to accelerate cloud adoption, streamline processes, and drive innovation. Readers will learn the key design decisions, benefits achieved, and lessons learned from Hearst’s innovative CCoE team. This post is co-written with Steven Craig from Hearst.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically.
Totango
NOVEMBER 27, 2023
This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.
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