Customer Success Management Resources 
Retently
MAY 31, 2024
The Connective Tissue of a Company The first non-technical hire you make needs to be in Customer Success. Customer Success is the bridge between what your company does and what your customers need you to do. They offer a look into the minds of your customers and can shape the direction of your entire firm.
Experience Investigators by 360Connext
JANUARY 5, 2022
For many successful organizations, it looks like the one we’ll outline below. It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. So come with me to the future, and let’s “recap” what made your year so successful. .
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Gainsight
JANUARY 4, 2021
As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.
Gainsight
MARCH 7, 2023
Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. Here’s a look at how it works.
Speaker: Skilljar Experts
Join Skilljar's all-star team of onboarding pros for this next webinar featuring: Sara Robba, Director, Customer Success. Alex Calvert, Manager, Implementation. Trends and opportunities we see among our customer base. How digital resources can support your onboarding program. Register now to reserve your spot!
Experience Investigators by 360Connext
JANUARY 10, 2023
Leaders are working closely across the organization for the goals around a seamless, constantly improving customer journey. Service costs are down , thanks to fewer issues and more efficiencies from supply chain management to first issue resolution! Overall, customer experience is no longer just talk at your organization.
ChurnZero
MARCH 7, 2024
If you’re a customer success leader in 2024, you’ve probably spotted the signs of stress among your CSMs over the last 18 months. You might be feeling the pressure too, and wondering if you’re the only manager affected. Related: There’s no avoiding conflict in customer success—but you can learn to handle it with confidence.
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