ECXO
OCTOBER 27, 2024
How Customer Success Metrics Are Reshaping the Subscription Economy Introduction The subscription economy has redefined the way businesses operate, moving from one-time purchases to continuous customer relationships. The image was created by DALL·E, and all rights are reserved by ECXO.org.
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
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SAP Customer Experience
OCTOBER 10, 2022
Introduction Brief introduction to SAP customer reference recognition Beneath the opportunity to act as official reference customer, there are further possibilities for appreciated customers to participate at the SAP customer reference recognition program and share written references as Business Transformation Study (BTS), Customer Reference Slide, (..)
BlueOcean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
InMoment XI
NOVEMBER 26, 2024
When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. It is particularly useful for aligning teams across multiple departments, such as marketing, sales, and customer success. References Khoros.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically.
Experience Investigators by 360Connext
NOVEMBER 2, 2021
Customer personas can be as detailed or high-level as you need them to be, based on your goals and usage of them. A customer persona helps humanize the customer to the point you might refer to them by a fictional name. They are extremely useful when it comes to: Customer Journey Mapping.
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