Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Meeting Customer Retention 72

CustomerSuccessBox

JUNE 13, 2022

All of this contributes to bettering customer journeys and propelling the company’s future growth. Customer success and the role of Customer Intelligence. Customer intelligence may assist marketers in achieving a wide range of customer success objectives and activities.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Hunter Montgomery , CMO, ChurnZero.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

CSM Magazine

MARCH 3, 2020

Customer success software has been developed to enhance customer experience and provide the company with better information. The executives of a company or organization can make use of the customer success data for better results with their jobs. Executives. Product Development.

Software 52

Software Customer Success Effort Score Return on Investment 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?

Software 52

Software Customer Success Effort Score Net Promoter Score 52

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Gainsight

APRIL 30, 2021

One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. Customer Success peers help each other out more than any other profession I’ve seen in tech. In particular, we repeatedly hear three questions: Who owns each part of the customer lifecycle?

Survey 98

Survey Return on Investment Customer Success Sales 98

GlowTouch

NOVEMBER 6, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Happens if You Fail to Plan for Holiday Sales? Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Lining Up the Pieces. Tonya Morgan.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, ideas, and processes to help us all elevate customer success.

Trends 74

Trends Customer Success Effort Score ROI 74

Lumoa

APRIL 28, 2024

If you are still not convinced and are looking for arguments for your new software purchase, here are three statistics to prove why CX platforms can significantly affect your business: Increased Customer Lifetime Value : Customers are 2.4 Returning to Lumoa, its use of Generative AI further distinguishes it from the competition.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Eptica

NOVEMBER 14, 2018

Date: Wednesday, November 14, 2018 Author: Pauline Ashenden - Marketing Manager The importance of customer success to CX transformation. Author: Pauline Ashenden - Marketing Manager Lenka Stoklaskova joined Eptica as a Customer Success Manager in November 2017. What does a Customer Success Manager do?

Customer Success 62

Customer Success Return on Investment Exercises Resources 62

CustomerSuccessBox

DECEMBER 4, 2019

In this age of instant gratification, it’s imperative that your product is able to solve the customer’s short term problems as soon as possible or at least show some good progress so that your brand establishes trust with the customer. Return On Investment: Problems are not only eternal, they are incremental.

Customer Success 59

Customer Success Roadmap Return on Investment Customers 59

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Partner success will be a growing need in 2021.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

Gainsight

MAY 6, 2020

This realization has caused many of our customers to declare “Thank God we have Gainsight right now!” [*actual customer quote]. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right. Return on Investment. Verified Outcomes.

Technology 52

Technology Customer Success Effort Score Return on Investment 52

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Return on Investment ROI Customers 19

ChurnZero

FEBRUARY 28, 2020

Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points.

Customer Success 64

Customer Success Customer Journeys Strategy Exercises 64

Education Services Group

JULY 15, 2020

, I wanted to take some time to look ahead at what the future of Customer Success could have in store. That’s why I sat down with our own CEO, Michael Harnum, to discuss how he sees Customer Success evolving in the years to come and the lessons he thinks businesses should carry forward into the roaring ’20s.

Customer Success 52

Customer Success Sales Automotive Return on Investment 52

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Up to 25% Travel: Visits to customers’ locations for onboarding and regular maintenance.

Customer Success 19

Customer Success Return on Investment Knowledge Base Travel 19

SurveySparrow

MAY 6, 2021

Imagine your customer is a restaurateur with Michelin star chefs and gourmet cuisine. In the same analogy, how do we differentiate customer success vs customer support? Customer support would mean making sure the king is getting his daily newspaper. . Customer Success vs Customer Support.

Customer Success 52

Customer Success NPS Net Promoter Score Customer Retention 52

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Customer Success 19

Customer Success Return on Investment Insurance Government 19

Education Services Group

JUNE 21, 2021

An Interview with Maranda Dziekonski, SVP of Customer Success and People at Swiftly. Human capital management (HCM) in Customer Success can mean slightly different things to different organizations, but it all boils down to making your employees successful so they can make your customers successful.

Customer Success 52

Customer Success Management Customers Training 52

ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.

Customer Success 69

Customer Success Customer Journeys Culture Study 69

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. How do you tell when it’s time to ditch your current system and invest in a CS upgrade? However, these are primarily sales functions, not customer success functions.

Software 94

Software Net Promoter Score CRM Return on Investment 94

Lumoa

JUNE 30, 2022

It’s on you to make the case that customer experience is one of the things that need to be prioritized. How do you establish that customer experience brings a great return on investment? How to sell customer experience across your organisation. Pick one area and make a change to the customer experience.

Customer Experience 259

Customer Experience How To Metrics Feedback 259

Team Support

FEBRUARY 23, 2021

That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. Analysis of sales pricing, commitments and deal quality. Where does your customer support team fit in?

B2B 78

B2B Return on Investment Knowledge Base Analysis 78

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Hunter Montgomery , CMO, ChurnZero.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

SmartKarrot

JANUARY 19, 2023

Role: Customer Success Specialist Location: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Develop a deep understanding of technology to help create customer success best practices.

Customer Success 19

Customer Success Insurance Return on Investment Metrics 19

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Return on Investment NPS ROI 19

CSM Practice

AUGUST 26, 2019

A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems deployed and configured. After that, you must look for leading indicators and trailing indicators of success.

System 49

System Customer Success Net Promoter Score ROI 49

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. Increase sales with live chat.

Omni-Channel 70

Omni-Channel Software Customer Success Social Media 70

Lumoa

FEBRUARY 16, 2023

They will also help you train your customer service reps in de-escalation. Data can also inform pricing strategies for a better return on investment. But you also need to maintain relationships with your customers. Which need would benefit the largest number of customers in the shortest amount of time?

Voice of Customer 221

Voice of Customer How To Feedback Return on Investment 221

Totango

MAY 13, 2022

They can be used to collect valuable data and share practical information with customers. Customer support platforms. Customer success software. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Video tutorials: Vidyard.

Customer Engagement 107

Customer Engagement Tools Engagement Knowledge Base 107