SmartKarrot

JULY 28, 2022

Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life cycle. Manage, acquire and build process, tools, and other resources to create a Client Success Center of Excellence.

Customer Success 19

Customer Success User Experience Roadmap Video 19

Gainsight

OCTOBER 25, 2021

You need to sort through and prioritize piles of feedback from employees, customers, and stakeholders. Customer feedback loops root your strategy in data that matters. Customers feel valued. When you listen to customers and incorporate that input back into your product, it can make them feel more valuable.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Gainsight

OCTOBER 22, 2020

As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . Mornings are dedicated to team and customer collaboration.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

AUGUST 22, 2021

So, how can you anchor your PLG strategy in customer success ? Go to the source: your users. Start by building feedback loops into your product, examining user surveys and sentiment analysis, and spotting the friction points in your product. Master your product roadmap. Master your product roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Points out the value of using customer feedback data to fuel priorities. What is Product and Feature Prioritization?

Data 52

Data Roadmap How To Tips 52

West Monroe

APRIL 28, 2024

There are also questions around the ownership and accountability model for renewals: for example, whether renewals should reside within sales or customer success, if a separate renewals function is necessary, and what the accountabilities/remits for renewals should be between customer success managers and sales reps when both are responsible.

Software 52

Software Customer Retention Roadmap Sales 52

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. Put another way: You interface both with customers and colleagues, and you’re judged on both the product and the business. that keeps the fish fed.

Roadmap 59

Roadmap Government System Sales 59

SmartKarrot

MAY 16, 2022

Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Track success through customer engagement scores, measures of churn, etc.

Customer Success 19

Customer Success Roadmap Metrics Customers 19

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 111

B2B Customer Experience B2C Net Promoter Score 111

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge. You can use the user experience to fuel your decisions. Replicate your best product experiences.

Company 52

Company Multi-Channel Roadmap Analytics 52

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. We heard more customer success stories –.

Resources 52

Resources Innovation Roadmap Self Service 52

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. User Behavior.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Serve as an escalation point for customer success issues.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

Gainsight

NOVEMBER 16, 2021

For one, they focus on the product experience. User experience is essential to growth. In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Second, the SaaS market has adopted models that depend on outstanding user experiences.

Roadmap 52

Roadmap Analytics Social Media User Experience 52

ShepHyken

MAY 9, 2023

Decision makers, influencers, subject matter experts, and users experience your brand in different ways. Tailor your surveys with each customer’s experience in mind. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

CustomerSuccessBox

APRIL 26, 2021

Churn is not just a Customer Success problem. It cuts across the product, support, pricing, usage, customer success, user experience, the solution we are offering, and more. So we will be updating/adding processes, product roadmap, and other practices across functions as required. Churn is inevitable.

Analysis 52

Analysis How To Roadmap Customer Success 52

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Gainsight

AUGUST 14, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Customer Success. Customer Marketing.

Government 52

Government How To ROI Effort Score 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Gainsight

MAY 28, 2020

But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX. As I mentioned before, the Gainsight Horizon Experience is simple, intuitive, and beautiful. Background.

Roadmap 52

Roadmap User Experience Analytics Brands 52

Gainsight

OCTOBER 28, 2021

Customer acquisition costs: To be successful, you’ll want to reduce acquisition costs and drive faster adoption. The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Perfect the first mile of your product roadmap.

Marketing 52

Marketing Roadmap Metrics Measurement 52

Gainsight

SEPTEMBER 1, 2021

Because most SaaS companies are built on subscription, freemium, free trial, and contract models, the key to growth now lies within your product—and the secret code sits in your user’s experience. What’s causing this move towards user experience and product growth?

User Experience 52

User Experience Roadmap Tips Strategy 52

Gainsight

FEBRUARY 26, 2024

Using Digital Journeys to Drive Adoption Whether your business is high touch, low touch, or somewhere in between, it’s just not feasible to guide users to adopt key features at scale when these efforts are all manual. Learn More Are you ready to make the most of your users’ experience with your product and drive real business impact?

How To 52

How To NPS Effort Score Touchpoint 52

Gainsight

JUNE 30, 2022

Those learnings can evolve into an iterative process that feeds into your roadmap, enabling you to unblock users. That means your product gets stickier over time, actively creating value to keep your customer satisfied and engaged.

Roadmap 52

Roadmap Sales Customer relationships Engagement 52

Gainsight

SEPTEMBER 30, 2022

What Is Product Experience? PX is a way of looking at the customer journey through a specific product, from onboarding to retention, expansion, and advocacy. It’s a subcategory of user experience (UX) that involves monitoring customer behavior within the product, using engagement, feedback, and analytics.

e-support 52

e-support Roadmap Survey Financial 52

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Gainsight

NOVEMBER 10, 2021

Product-led success strategies dig into in-product data, such as customer surveys, behavioral data , and customer feedback loops , to point out the path to a better user experience. Back your product roadmap with data. Download your free copy of Product-Led Success: The Professional’s Handbook now.

Handbook 52

Handbook Roadmap ROI Strategy 52

CustomerSuccessBox

AUGUST 31, 2021

The customer experience starts right from the moment they decide to purchase the product, if not before. If the product configuration is a complex process, it is owned by the Customer Success managers who take full responsibility for getting the customer onboard. High Touch Post Onboarding. Final Thoughts.

Customer Focused 59

Customer Focused Engagement Net Promoter Score Customer Success 59

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. A user already on the phone may want to launch a video session, but stay on the phone for their audio. Launch & Rollout.

Engagement 109

Engagement Self Service Video Culture 109

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Understand the customer experience. And it’s for good reason.

Tips 52

Tips Handbook Analytics User Experience 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Moreover, different segments of customers have different choices and preferences.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation. Apply here: [link].

Customer Success 10

Customer Success Roadmap Analysis Customers 10

SmartKarrot

NOVEMBER 9, 2020

Role: Enterprise Customer Success Regional Director Location: Clearwater, FL, US Organization: KnowBe4 The Enterprise Customer Success Regional Director will be responsible to take extreme ownership in developing high performing Enterprise Customer Success teams and successfully manage the daily, weekly, monthly, and quarterly production.

Customer Success 10

Customer Success ROI Effort Score Roadmap 10

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2 JD Edwards Roadmap Presentation: [link].

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2 JD Edwards Roadmap Presentation: [link].

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? As the results show, most of our customers love our product design, its cleanliness, and its user experience.

Analysis 124

Analysis Feedback NPS Effort Score 124