TechSee

JUNE 16, 2021

It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting. In other words, a technology that no one uses is useless.

ROI 251

ROI Case Study Strategy Wireless 251

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He authored the Customer Success book for Wiley!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He authored the Customer Success book for Wiley!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Talkdesk

JULY 31, 2017

When they don’t design around the customer it usually does not end well. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? Our customers see an increase in customer satisfaction, coupled with an increase in agent productivity.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

When they don’t design around the customer it usually does not end well. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? Our customers see an increase in customer satisfaction, coupled with an increase in agent productivity.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Bold360

DECEMBER 1, 2016

With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Erol Toker is the Founder and CEO of Truly Wireless. Josh Rubin is the owner of Creative California , in Sacramento CA. Erol Toker.

Software 40

Software Customer Experience Company CRM 40