Customer Bliss

APRIL 18, 2017

It also helps that customer feedback and customer experience are tied to executive bonuses, as well as being listed as a growth strategy internally. They needed to bring more of a customer voice to delivery/operations, so she undertook that role. One of her first goals was to get back that momentum.

Chief Customer Officer 118

Chief Customer Officer Customer Journeys B2B B2C 118

Confirmit

MAY 10, 2018

The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step. Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research.

Technology 40

Technology Feedback Customer Voice Data 40

BirdEye

JANUARY 15, 2024

Just download the tool and get on with dictation or transcription. You can get speech-to-text on the computer by enabling Windows Speech, Microsoft Dictate, and Dictation based on your operating system or downloading third-party software like Dragon or Braina Pro. What is the free tool to convert voice to text? Meet Speechnotes.

Software 111

Software Tools Meeting Analysis 111

DCX

OCTOBER 29, 2024

Bring In Real Customer Voices—Live or Recorded Want to get real, fast? Bring in a few actual customers (even virtually) to share their stories. Leave a comment NEW: A CX Leader’s Guide to Organizational Buy-in Quickly create a customer-centric culture across your entire organization. 😊 If you ever.

Customer Journeys 52

Customer Journeys How To Exercises Social Media 52

Confirmit

JANUARY 8, 2020

billion smart phone users around the world, it’s no surprise that many brands today have their own apps to engage their customers! Confirmit’s Mobile App SDK allows you to embed feedback collection into your mobile apps with a completely seamless look, feel, and unmatched flexibility. But with more than 2.7

Feedback 52

Feedback Survey Customer Voice Software 52

Confirmit

JANUARY 16, 2020

Confirmit Horizons provides everything you need to develop feedback and research programs that engage your audience, maximize responses, and make it easy for you to share and act upon the data you gather. is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Multi-Channel 52

Multi-Channel Analysis Customer Voice Survey 52

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Confirmit

NOVEMBER 16, 2020

And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. Forecasted revenue increase by 22% as a result of actions taken based on customer feedback. 93% of new customers onboarded within 14 days in 2020.

Insurance 52

Insurance eBook Case Study Touchpoint 52

Eptica

NOVEMBER 7, 2018

Understand all interactions all along the customer journey Many VoC programs still rely heavily on customers filling in surveys sent by the company. This brand-solicited feedback approach has a number of issues. Based on our experience we see three areas to focus on: 1. The result?

Customer Insights 66

Customer Insights Social Media ROI Consumers 66

PeopleMetrics

APRIL 9, 2015

And once you have a customer experience management plan in place, well—then there’s even more work to do. You’ll have to worry about adoption, straightening out the kinks in your closed-loop feedback systems , engaging employees, and measuring your actions and results. That’s why we offer the customer experience solutions we do.

Customer Experience 48

Customer Experience Strategy Employee Engagement Customer Centricity 48

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. This category is specifically for those companies capturing feedback through channels using the latest technology that impact the digital experience. Just download the submission form for your category and send it to us by March 16 th. Not least, its name!

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Confirmit

JANUARY 17, 2017

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

Survey 40

Survey Customer Voice Innovation Feedback 40

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

Social Media 40

Social Media Call Center Chatbots Analytics 40

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Eliminate customer data silos with CRM integration. Download the factsheet to learn more. How does Confirmit Horizons support my business?

Multi-Channel 40

Multi-Channel Customer Voice Analysis CRM 40

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention.

Customer Satisfaction 52

Customer Satisfaction Survey NPS User Experience 52

Second to None

AUGUST 28, 2018

Capturing consumer feedback data has become an essential aspect of any leading organization’s Customer Experience platform. The practice of consistently collecting customer data is helpful because it grants increased transparency throughout the organization.

Report 59

Report Measurement Voice of Customer Leadership 59

Confirmit

JUNE 6, 2018

Your website is a powerful force representing your brand, driving sales, and engaging customers. Your website is also a great place to collect feedback from your customers and prospects. Messaging and campaign feedback. Overall customer satisfaction. Download the fact sheet to learn more. Website usability.

Omni-Channel 40

Omni-Channel Survey Feedback CRM 40

DCX

SEPTEMBER 22, 2024

We'll dive into the shift to selling experiences and its flipside “Experiangst,” discover six companies using AI to revolutionize customer feedback analysis, and guide new CX leaders through their crucial first 100 days. Plus, we'll draw inspiration from Brené Brown on daring greatly to the benefit of your customers.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

We'll dive into the shift to selling experiences and its flipside “Experiangst,” discover six companies using AI to revolutionize customer feedback analysis, and guide new CX leaders through their crucial first 100 days. Plus, we'll draw inspiration from Brené Brown on daring greatly to the benefit of your customers.

Sports 52

Sports Social Media Roadmap Feedback 52

SurveySparrow

JULY 21, 2021

Businesses looking for a custom solution can get a personalized quote under Business, NPS and 360°. Feedback alerts and management. In addition, they offer specialized products such as Usabilla for real-time customer feedback and TechValidate that converts customer feedback into social proof, like case studies.

e-support 52

e-support Social Media NPS Survey 52

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Download the chart from this video. ? ? ?. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

Video 118

Video Feedback Survey CEM 118

PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?. TRANSCRIPT: [COMING SOON]. ? ? ?.

Feedback 71

Feedback Management CEM Customer Centricity 71

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. In this session, we review how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you run.

Customer Experience 71

Customer Experience Marketing CEM Feedback 71

DCX

JUNE 11, 2024

Listen to any webpage or selected text instantly, download for offline listening, and enjoy narrated articles on the go. Highlight how they'll make life easier for both your customers and your team. And don't forget to keep your ear to the ground for feedback and fine-tuning. Read-this.ai Try it for free today!

Strategy 52

Strategy Gamification Case Study Innovation 52