Lumoa

APRIL 28, 2024

Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Lumoa turns the traditional approach upside down. Read the full story.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Download This Guide to NPS for Beginners.

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

Customer Bliss

DECEMBER 13, 2016

He focused on four major items: A quantitative assessment of what mattered and what didn’t matter to customers. Qualitative interviews – to put the story of the experience in the customers’ voice. Understanding employee views and needs with both qualitative and quantitative approaches. The Plan For Action.

Customer Experience 0

Customer Experience Customer Success Customer Journeys Financial 0

Lumoa

OCTOBER 31, 2018

There are many organisations embracing a people-centric approach to business (be it employee engagement on CX or on developing strong CX programmes) but there remain a large number who fail to fully grasp the need for change. Recognise your business is about the customer and not you. How to overcome those challenges?

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Confirmit

MARCH 6, 2019

Yes, a boost to NPS® is lovely, and we certainly want to hear about that. How are you supporting them as they use the Voice of the Customer to think of new ways to do things? Again, NPS, Easy Scores, Customer Satisfaction – all great. Our judges are experts in Customer Experience and Employee Engagement.

Tips 40

Tips Multi-Channel NPS Survey 40

Confirmit

MARCH 13, 2018

If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you! Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you.

How To 40

How To Multi-Channel B2B NPS 40

SurveySparrow

JULY 21, 2021

Pricing plans: Personal, Business, NPS, 360° Assessments with sub-plans. Businesses looking for a custom solution can get a personalized quote under Business, NPS and 360°. Survey types: Classic, chat, NPS, 360°, offline, video surveys. Survey types: NPS, online surveys. . • Offline survey app. Survey redirect.

e-support 52

e-support Social Media NPS Survey 52

Confirmit

FEBRUARY 25, 2019

Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. CX metrics such as NPS are good, but if you can demonstrate clear link to business results, you’ll be in the running for a Judges’ Choice award! Finally, use numbers.

How To 40

How To Multi-Channel B2B Contact Center 40

Russel Lolacher

OCTOBER 10, 2022

would also say that the evolution of measuring customer experience has been evolving. And once what was once only Net Promoter Score (NPS) has now evolved to much more and digs into the why someone will or won’t recommend. And so we as leaders, as employee, people, managers, make sure you take time out to recognize those.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52

Verint

JANUARY 3, 2018

Verint’s Raj Sivasubramanian shares what he learned from a recent conversation with his young daughter and the customer experience takeaways that can be applied to organizations around the world. When was the last time you examined why your CX program does what it does?

Customer Experience 32

Customer Experience Customer Focused Employee Engagement NPS 32

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Feedback 52

Feedback Strategy Multi-Channel Analysis 52

DCX

AUGUST 25, 2024

Here's how you can revamp your approach to data and supercharge your CX strategy: Stop Confusing Correlation with Causation You see your NPS scores go up, and suddenly, you're taking credit for increased revenue. Ask yourself: Are happy customers spending more, or are big spenders just happier? Not so fast.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52

DCX

AUGUST 25, 2024

Here's how you can revamp your approach to data and supercharge your CX strategy: Stop Confusing Correlation with Causation You see your NPS scores go up, and suddenly, you're taking credit for increased revenue. Ask yourself: Are happy customers spending more, or are big spenders just happier? Not so fast.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. How Do You Build a Voice of the Customer Program? Voice of the Employee.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40