CX Journey

FEBRUARY 14, 2018

All I ask is that, while you're doing your day job, you think about: your customers, the impact of what you're doing or creating on your customers, how customers would feel about changes you want to make, etc. It's about the employee experience more first! Certainly not last or least is the employee.

Employee Experience 116

Employee Experience Culture Policies Customer Experience Professionals 116

Confirmit

NOVEMBER 18, 2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. So in a sense, Employee Experience is not a “program”, it’s a “topic.” Voice of the Customer Voice of the Employee Best Practices.

Employee Engagement 45

Employee Engagement Employee Experience ROI Measurement 45

GetFeedback

MAY 9, 2019

There are four pillars that serve as the stabilizing foundation of any customer experience program: . Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy. Basically, it gives you real-time insight into your customers’ experiences.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

DCX

JULY 30, 2024

Get 30 day free trial Welcome to the DCX Newsletter Here's a sneak peek of what's in store: A CX Leader's Guide to Organizational Buy-In Customer Facing Departments Product & Technology Support Functions Cross-Functional Initiatives Ready? Feel like you're screaming into the void about customer experience?

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. What is missing the mark for EX leadership and HR right now. WORKING FROM HOME.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see sessions at this year’s X4 from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Get hands on with the technology. XM leadership - taking the whole company with you.

Government 34

Government Leadership Employee Experience Automotive 34

West Monroe

FEBRUARY 8, 2019

CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard). Trend #3: Continuing to improve the employee experience. 2019: The “Show Me” Year.

Trends 45

Trends Self Service Employee Experience Metrics 45