Lumoa

APRIL 28, 2024

Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

GetFeedback

MAY 9, 2019

At this level, you’re also working on developing a customer experience strategy. Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics. Basically, it gives you real-time insight into your customers’ experiences.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

DCX

JULY 30, 2024

Get 30 day free trial Welcome to the DCX Newsletter Here's a sneak peek of what's in store: A CX Leader's Guide to Organizational Buy-In Customer Facing Departments Product & Technology Support Functions Cross-Functional Initiatives Ready? Feel like you're screaming into the void about customer experience?

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Confirmit

FEBRUARY 11, 2020

If you’re doing something with new technologies consider our Innovation category. A safe bet in most cases is the Voice of the Customer category (unless you’re running an employee program – in which case it’s Employee Experience for you). Know an unsung hero? Supporting testimonials.

B2B 52

B2B Customer Voice Financial Tips 52

Thematic

SEPTEMBER 24, 2024

Generative AI : This advanced technology can create summaries, generate insights, and even predict future trends based on the feedback data. It helps businesses to not only understand customer sentiment but also anticipate future customer needs and preferences. This can limit its value in providing a complete customer view.

Voice of Customer 62

Voice of Customer Analytics Tools Strategy 62

West Monroe

FEBRUARY 8, 2019

CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard). Trend #3: Continuing to improve the employee experience. 2019: The “Show Me” Year.

Trends 45

Trends Self Service Employee Experience Metrics 45

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. What’s new in XM.

Government 34

Government Leadership Employee Experience Automotive 34