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The process helps you build a rich dataset that provides insight into customer behavior. The next step is identifying patterns in this data to help you better understand your customers. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention.
Exceptionalcustomerservice is the backbone of any good call centre. However, even the most talented agents and experienced managers don’t always equate to the best possible service. The faster a customer’s issue is resolved, the better service they are receiving.
Customers want more than just products—they want to feel heard, valued, and appreciated. In fact, 63% of US consumers would ditch a brand after a poor customer experience. And 65% were willing to pay higher prices for exceptionalcustomerservice.
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