Lumoa

FEBRUARY 9, 2023

By leveraging AI technology, customer service chatbots can better understand customer intent and automate customer support inquiries. This helps businesses reduce customer service costs, improve customer satisfaction and increase customer loyalty.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

CSM Magazine

APRIL 26, 2024

Customers can now enjoy a seamless, 360-degree view of their end-users, enabling deeper insights and more personalised experiences. The joint solution saves time and resources, allowing organisations to focus on what matters most: their customers.

CRM 52

CRM Data Gamification Wait Times 52

SurveySparrow

SEPTEMBER 29, 2023

Cross-Functional Collaboration Arrange workshops that bring together employees from different departments to discuss and solve customer-related challenges. CX Gamification Gamify the workshop by creating CX-related games or challenges. This hands-on approach ensures that real customer voices drive improvements.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

DCX

JUNE 11, 2024

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.

Strategy 52

Strategy Gamification Case Study Innovation 52

Confirmit

MARCH 12, 2019

What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more.

Gamification 56

Gamification B2C Social Media B2B 56