Remove Customer Voice Remove Gamification Remove Loyalty Programs
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty.

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DCX #104 | Stuck in a CX Rut? 7 Bold Strategies to Reignite Your CX Program

DCX

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.