Lumoa

APRIL 28, 2024

If you are still not convinced and are looking for arguments for your new software purchase, here are three statistics to prove why CX platforms can significantly affect your business: Increased Customer Lifetime Value : Customers are 2.4 Returning to Lumoa, its use of Generative AI further distinguishes it from the competition.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Understand the Phases of VoC Maturity.

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

eglobalis

JUNE 27, 2024

There are several ways to obtain data and understand customers. Voice of Customer (VOC) programs capture customer preferences, experiences, and expectations through direct and indirect feedback. Sales and delivery teams provide invaluable data through regular customer interactions.

Strategy 396

Strategy Customer Experience Net Promoter Score Customer Centricity 396

ECXO

JULY 29, 2024

Companies use several methods to gather data and understand their customers: Voice of Customer (VOC) Programs : Capturing customer preferences, experiences, and expectations through direct and indirect feedback. Sales and Delivery Teams : Providing invaluable data through regular customer interactions.

Strategy 368

Strategy Customer Experience Net Promoter Score Effort Score 368

Clarabridge

JUNE 13, 2017

We never turn down an opportunity to chat with Bob Land, VP of Consumer Engagement at Dorel Juvenile about how he ensures seamless, positive customer experiences. This week, we’re particularly interested in his success using the Voice of the Customer (VoC) with a proven return on investment.

ROI 40

ROI Net Promoter Score Return on Investment Retail 40

Stella Connect

MAY 11, 2017

The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

ClearAction

OCTOBER 1, 2018

Artificial intelligence, digitalization, emerging technologies, the sharing economy, and other trends won’t solve what’s shown in these studies: “Only 20% of companies scored 9-10 for seeing a Return on Investment, with a significant 14% of companies scoring 0-2. customers, channel partners, alliances).

Customer Experience 63

Customer Experience Effort Score ROI Study 63