Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Industry Brands 74

ClearAction

OCTOBER 1, 2018

CXM status quo is on a long slog to CX-centricity because it begins with a program such as customer service, customer voice, CRM, customer loyalty program, or digital marketing. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. What do you hear from customers about proactive service? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Qualtrics

FEBRUARY 17, 2020

Turn employees into advocates and make the customer voice louder than ever. Your frontline employees know your customers better than anyone. Learn how to make the most of this by capturing and measuring customer feedback, so you can focus on what matters and take action. 14:30-14:50 // Weds, 11 March // Growth Shop.

Government 34

Government Leadership Employee Experience Automotive 34

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. What do you hear from customers about proactive service? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

DCX

JUNE 11, 2024

There are endless ways to gamify your customer experience, no matter what industry you're in. Maybe it's a loyalty program that rewards customers for repeat purchases or referrals. Brand storytelling is all about using the power of narrative to show your customers who you are, what you're about, and why they should care.

Strategy 52

Strategy Gamification Case Study Innovation 52

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? But how do you do it well? This is where a lot of companies take a wrong turn. Finally, there’s the cost of negative word-of-mouth.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101