Confirmit

JUNE 10, 2020

Others simply won’t be comfortable to do so, particularly as most rely on public transport for their commutes. Voice of the Customer Voice of the Employee Market Research Company. However, we’re also aware that some people won’t be able to come back for family or health reasons.

Transportation 52

Transportation Course Retail Customer Voice 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The contact center as a concierge.

Hospitality 74

Hospitality Travel Industry Brands 74

Oracle

AUGUST 7, 2018

Car manufacturers and shopping centers are collaborating to reinvent environmentally sustainable transport. Critically, being customer-led in your innovation efforts requires customer participation. Your greatest opportunity is to involve customers in your future state ideation sessions alongside your team members.

Innovation 111

Innovation Customer Journeys Customer Centricity Transportation 111

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? But how do you do it well? This is where a lot of companies take a wrong turn. Requires critical thinking to turn insightful findings into actions.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

COPC

NOVEMBER 13, 2019

Shouqi Limousine & Chauffeur is an online car hailing platform established by Shouqi Group, answering the call of the Ministry of Transport on the renovation of the traditional taxi operations. Q: Du, can you tell me a little about Shouqi Limousine & Chauffeur?

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Conference Consulting 8

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Do you actually see it coming to the board level? Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40